Error And Log Reporting; Syslog And Debug Server Records; Troubleshooting; Phone Does Not "Turn On" Or "Boot Up - Linksys SPA941 Administration Manual

HTTP with digested authentication, for instance). The information may be organized as an XML page or
HTML page.

Error and Log Reporting

The SPA Error Status Code (ESC) is used to indicate the current operation status of the SPA unit. An
error state can be a relatively long transient state or a steady state. The state is also represented by a
special blinking pattern of the Status LED (next to the RJ-11 ports). The Error Status Code is a 4 digit
number. The first digit indicates the error class: 1xxx represents normal operation states while 2xxx –
9xxx represent error states that must be fixed for the unit to function properly. The status code values
can be read from the IVR option XXX or from the SPA web-page.
•
LED Blink Rate Definitions
•
ON – LED remains solid on
•
OFF – LED remains solid off
•
LONG (Long On) – 3.0s on, 1s off continuously
•
FAST – 0.125s on, 0.125s off continuously
•
SLOW – 0.5s on, 0.5s off continuously
•
VSLO (Very Slow) – 1.0s on, 1.0s off continuously
•
HB (Heart Beat) – 0.1s on, 0.1s off, 0.1s on, 1s off continuously
Note: The Link LED will blink on transmit and receive (TX/RX) of packets. The LED will display solid off if
no link is available. The LED will display solid on if link is up but no TX/RX activity is present.

Syslog and Debug Server Records

The SPA supports detailed logging of all activities for further debugging. The debug information may be
sent to a configured Syslog server. Via the configuration parameters, the SPA allows some settings to
select which type of activity/events should be logged – for instance, a debug level setting.

• Troubleshooting

Phone does not "turn on" or "boot up".

If the phone does not turn-on or boot-up, please execute the following steps
Step 1 - Check all the connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and
Handset cord.)
Step 2 - Check the Wall socket and confirm that AC power is available. Try plugging another electrical
device into the socket to confirm power.
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