Roland Duo-Capture UA-11 Owner's Manual page 22

Troubleshooting
Problem
Cannot play back
or record
No sound from
computer's
speakers
Cannot play
audio using digital
connection
Noise heard when
playing guitar
Recorded sound is
too quiet
22
Confirmation
Was the DUO-CAPTURE connected to
the computer while the computer was
starting up?
Did the computer perform a processor-
intensive task while you were using the
DUO-CAPTURE?
This is not a malfunction.
Is the sample rate setting correct?
Does the noise decrease when the
guitar's volume is turned down?
Is the input level raised?
Is the [Hi-Z] switch set to "OFF"?
Is the [Hi-Z] switch set to "ON"?
Are you using a cable with a built-in
resistor?
Does the sensitivity of the microphone
match the input level of the DUO-
CAPTURE?
Resolution
Connect the DUO-CAPTURE after the computer has
started up.
(With some computers, the DUO-CAPTURE cannot
be used if it is connected to the computer while the
computer is starting up.)
Stop playback or recording, and then try playing
back or recording again.
If the problem is not resolved, exit all programs
that are using the DUO-CAPTURE, disconnect the
DUO-CAPTURE's USB cable, and then reconnect it.
When using the DUO-CAPTURE, no sound is heard
from the computer's speakers.
Connect headphones to the DUO-CAPTURE.
Make sure that the digital device's audio sample
rate setting matches the DUO-CAPTURE's sample
rate setting.
After changing the DUO-CAPTURE's sample rate,
exit all programs that are using the DUO-CAPTURE,
disconnect the DUO-CAPTURE's USB cable, and
then reconnect it.
Move away from the computer.
Use the [INPUT VOLUME] slider to increase the input
level. If your software has an input level adjustment,
check the input level setting.
When recording a microphone connected to the
MIC/GUITAR jack, set the [Hi-Z] switch to "OFF. "
When recording a guitar connected to the MIC/
GUITAR jack, set the [Hi-Z] switch to "ON. "
When connection cables with resistors are used, the
volume level of equipment connected to the inputs
(LINE IN, MIC/GUITAR) may be low. If this happens,
use connection cables that do not contain resistors.
The DUO-CAPTURE's microphone input level is -45
dBu. If the sensitivity of the microphone is low, the
sound will be quiet.