Table of Contents
Advertisement
Descriptions and corrective actions for errors and messages
Table 8 gives descriptions of the errors and messages that pertain to the LTO-2, and
tells what to do when you receive them.
Attention: If the tape drive detects a permanent error and displays an error code
other than 0, it automatically performs a drive dump. If you force a drive dump,
the existing dump will be overwritten and data will be lost. After you force a drive
dump, do not turn off the power to the tape drive or you may lose the dump data.
Table 8. Codes for error conditions and informational messages for the IBM 200/400GB LTO-2 Tape Drive. The
single-character display clears if you power-off the drive.
Code
Cause and Action
0
No error occurred and no action is required. This code displays:
v When power is cycled (turned off, then on) to the tape drive.
v When diagnostics have finished running and no error occurred.
Note: The single-character display is blank during normal operation of the tape drive.
1
Cooling problem. The tape drive detected that the recommended operating temperature was
exceeded. Perform the following action:
1. If a fan is present in the enclosure, ensure that it is rotating and is quiet. If not, replace the fan
(for instructions about replacing the fan, see your enclosure's documentation).
2. Remove any blockage that prevents air from flowing freely through the tape drive.
3. Ensure that the operating temperature and airflow is within the specified range (see
Appendix C, "Specifications", on page 75).
4. If the operating temperature is within the specified range and the problem persists, replace the
tape drive.
The error code clears when you power-off the tape drive or place it in maintenance mode.
2
Power problem. The tape drive detected that the externally supplied power is either approaching
the specified voltage limits (the drive is still operating) or is outside the specified voltage limits
(the drive is not operating). Perform the following action:
1. Ensure that the power connector is properly seated.
2. Ensure that the proper dc voltages are being applied within the tolerances allowed (see
Appendix C, "Specifications", on page 75).
3. If the proper voltages are being applied but the problem persists, replace the tape drive.
The error code clears when you power-off the tape drive or place it in maintenance mode.
3
Firmware problem. The tape drive determined that a firmware error occurred. Perform the
following action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; the tape drive has already created one.
v Server's SCSI interface by using a device driver utility or system tool. To obtain a dump,
determine whether your server is installed with a utility that can read files from the server's
memory. If it is, use that utility to obtain the dump. You will be instructed where to send the
dump information by the IBM service or support person who asked you to obtain the dump.
v Enclosure (refer to the procedures for reading a drive dump in your enclosure's
documentation)
v Ultrium 2 Tape Drive (to read a drive dump, use Function Code 5 in Table 5 on page 36)
2. Power the tape drive off and on, then retry the operation that produced the error.
3. If the problem persists, download new firmware and retry the operation.
The error code clears when you power-off the tape drive or place it in maintenance mode.
4
Please contact IBM Support by following the instructions in Appendix D, "Product warranty and
support information", on page 77.
Chapter 5. Resolving problems
49
Advertisement
Table of Contents
