Troubleshooting - Whirlpool ACG 900 IX User Manual

PROBLEM SOLVER
Any of the following are considered to be abnormal operation
and may require servicing:
Yellow tipping of the hob burner flame.
Sooting up of cooking utensils.
Burners not igniting properly.
Burners failing to remain alight.
Burners extinguished by oven door.
Gas valves, which are difficult to turn.
Your Installer should be contacted if you have any problems with
the installation.
Before you call a service engineer please check if the problem
is something you could fix yourself. The cause of the problem is
often a simple one.
THINGS TO TRY BEFORE CALLING FOR AN ENGINEER
Burner does not burn well
Is the burner dirty or damp? Try cleaning and/or drying the burner.
Appliance not suitable for your gas type? Check the identification
plate on the hotplate base.
Burner does not ignite
Do the burners spark when you press the ignition button? If not
is the power on? See 'Checking the power supply' section further
on. If the power supply is OK then there is probably something
wrong with the ignition system.
Are the electrode or burner slots blocked by debris?
Is the burner dirty or damp? Try cleaning and/or drying the burner.
Is the burner trim correctly located?
Are the burner caps correctly located?
Check that there is not a problem with your gas supply. You can
do this by making sure that other gas appliances you may have
are working.
Pan supports
Aluminium pans may cause a metallic marking on the pan supports
which does not affect the durability of the enamel and may be
cleaned off with a metal cleaner such as 'Brasso'.
Checking the power supply
First check the socket by trying out another piece of electrical
equipment in it.
If that works, renew the fuse in the hotplate plug. Use a 10 amp
fuse. If the fuse 'blows' again there is a fault on the hotplate. Do
not use a fuse with a higher rating. Do not carry out other electrical
work. Unplug the hotplate and tell your installer.
Power Failure
In the event of a failure in the electrical supply the hotplate burners
may be lit using a match.
Ventilation
The use of a gas cooking appliance results in the production of
heat and moisture in the room in which it is installed. Ensure that
the kitchen is well ventilated: keep natural ventilation holes open
or install a mechanical ventilation device, (mechanical extractor
hood). Prolonged intensive use of the appliance may call for
additional ventilation, for example opening a window, or more
effective ventilation, for example increasing the level of mechanical
ventilation where present. For more detail see the Installation
Instructions.
Maintenance schedule:
To ensure the appliance continues to operate at peak performance, we recommend
a routine service call every 2 years for the life of the appliance.
OVEN DOES NOT WORK AT ALL
First, when the oven is equipped with timer, check appliance is
not programmed to turn on later. If it is, turn to manual setting (i.e.
hand symbol). If the button or scale on the timer remains in the
automatic position after use, the power supply to the oven will be
interrupted. Also, check your appliance is switched on at the
mains. Next check for an unexpected power strike by switching
on adjacent lights etc. Finally, check fuses and plug wiring. If all
these prove satisfactory, call engineer.
LIGHT BULB DOESN'T COME ON
Check bulb for looseness or burned out bulb.
Note: bulb replacement is not covered by your guarantee.
SMOKE COMING FROM OVEN
If oven is still relatively new, this problem is invariably due to
protective oil on elements. Otherwise, the answer may be oil or
fat which has become deposited on the elements during cooking.
In either event, continued use should burn away the residues. On
future occasions, try to shield food with foil or keep it further away
from element, particularly when grilling.
CLOCK/TIMER DOES NOT WORK
Check to be sure range cord is plugged into outlet completely.
Check for a blown fuse or tripped circuit breaker. Check for power
outage. Check step by step operating Instructions on previous
pages.
If, after checking through this section, you cannot resolve
your problem please call the number on the data plate fixed
to the front cover of these instructions for service and spare
parts.
When ordering please quote the appliance name, the colour
variant and serial number.
This information can be found on the data plate sealed inside
the front appliance drawer.
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