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Troubleshooting
Problem
The player does not switch
on.
The player switches off
spontaneously.
Blu-ray Disc or DVD does
not play.
Picture-in-Picture (PiP) does
not work on a Blu-ray Disc.
There is no picture.
The picture is of poor
quality (with snow or lines).
There is no sound or the
sound is of poor quality.
A fi le can't be found in the
JPEG listing.
The remote control does
not work or works only
intermittently.
The subtitles do not appear.
The disc menu language is
not the correct one.
"
" is displayed.
Solution
• Make sure the power wires are properly connected.
• Make sure the fuse has not blown. If the fuse has blown,
check for short circuits. Replace the fuse with a fuse of the
same rating.
• Press the STANDBY/ON button on the remote control or the
Power (
) button on the front of the unit.
• The player will switch off automatically if it remains idle
and there is no user interaction for 30 minutes. Switch it
on again.
• Make sure that the disc has the correct region code.
• Some Blu-ray discs will only play over an HDMI
connection.
• It may be impossible to read the disc.
• Insert the disc with the printed side facing up.
• Check that the disc can actually be played by this device.
• Clean the disc.
• Make sure that the disc supports PiP mode.
• Check that the monitor is operating correctly.
• Check the connections.
• Replace the HDMI cable with a better one. A bad HDMI
cable can cause loss of video.
• Check the connections.
• Check the connections.
• Make sure the speakers are connected.
• Make sure the MUTE function is not on.
• Make sure the fi le name is valid.
• Check that batteries are properly inserted.
• The batteries are discharged. Change them.
• Aim the remote control at the player or the External
Remote IR Receiver. The infrared beam must not be
blocked or interrupted.
• Check that the BD/DVD disc provides subtitles.
• Refer to the section on how to display subtitles.
• The language of your choice is not available on the disc.
• The feature or action is not available.
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