How To Obtain Service - Vermont Castings Concord 1660 Installation And Operating Manual

The concord woodburning stove

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Table of Contents

warranty

limited 3 year warranty

MHSC warrants that this woodburning stove will be free of defects

in material and workmanship for a period of three years from the

date you receive it, except that the catalyst, thermostat assembly,

handles, glass door panels, cement, and gasketing shall be war-

ranted as described below.

MHSC will repair or replace, at its option, any part found to be

defective upon inspection by a MHSC Authorized Dealer. The

customer must return the defective part or the stove, with ship-

ping prepaid, to the Authorized Dealer or pay for any Authorized

Dealer in-home travel fees or service charges for in-home repair

work. It is the dealer's option whether the repair work will be

done in the customer's home or in the dealer's shop. If, upon

inspection, the damage is found to be the fault of the manufac-

turer, repairs will be authorized at no charge to the customer

for parts and/or labor.

Any woodburning stove or part thereof that is repaired or re-

placed during the limited warranty period will be warranted under

the terms of the limited warranty for a period not to exceed the

remaining term of the original limited warranty or six (6) months,

whichever is longer.

limited 1 year warranty

The following parts of the woodburning stove are warranted to

be free of defects in material and workmanship for a period of

one year from the date you receive it: The thermostat assem-

bly, handles, glass door panels, cement, and gasketing. Any of

these items found to be defective will be repaired or replaced

at no charge, upon the return of the part with postage prepaid

to a MHSC Authorized Dealer.

Any part repaired or replaced during the limited warranty period

will be warranted under the terms of the limited warranty for a

period not to exceed the remaining term of the original limited

warranty or six (6) months, whichever is longer.

exclusions & limitations

1. This warranty is transferable; however, proof of original retail

purchase is required.

2. This warranty does not cover misuse of the this stove. Mis-

use includes overfiring which will result if the stove is used

in such a manner as to cause one or more of the plates to

glow red. Overfiring can be identified later by warped plates

and areas where the paint pigment has burned off. Overfir-

ing in enamel fireplaces is identified by bubbling, cracking,

chipping and discoloration of the porcelain enamel finish.

MHSC offers no warranty on chipping of enamel surfaces.

Inspect your woodburning stove prior to accepting it for any

damage to the enamel.

3. This warranty does not cover misuse of the stove as de-

scribed in the Owner's Guide, nor does it cover any stove

which has been modified unless authorized by a MHSC

representative in writing. This warranty does not cover

damage to the stove caused by burning salt saturated wood,

chemically treated wood, or any fuel not recommended in

the Owner's Guide.

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4. This warranty does not cover a stove repaired by someone

other than a MHSC Authorized Dealer.

5. Damage to the unit while in transit is not covered by this

warranty but is subject to a claim against the common

carrier. Contact MHSC Authorized Dealer from whom you

purchased your stove or MHSC if the purchase was direct.

(Do not operate the stove as this may negate the ability to

process the claim with the carrier.)

6. Claims are not valid where the installation does not conform

to local building and fire codes or, in their absence, to the

recommendations in our Owner's Guide.

7. The salt air environment of coastal areas, or a high-humidity

environment, can be corrosive to the porcelain enamel finish.

These conditions can cause rusting of the cast iron beneath

the porcelain enamel finish, which will cause the porcelain

enamel finish to flake off. This warranty does not cover dam-

age caused by a salt air or high-humidity environment.

8. MHSC shall have no obligation to enhance or update any

unit once manufactured.

IN NO EVENT SHALL MHSC BE LIABLE FOR INCIDENTAL

AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WAR-

RANTIES, INCLUDING THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS, ARE LIMITED TO THE

DURATION OF THIS WRITTEN WARRANTY. THIS WAR-

RANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN

WARRANTIES.

Some states do not allow the exclusion or limitations of inciden-

tal and consequential damages or limitations on how long an

implied warranty lasts, so the above limitations may not apply to

you. This warranty gives you specific rights and you may have

other rights which vary from state to state.