Call Park Service; Authorized Phones Database - Bizfon 4000 Administrator's Manual

Bizfon Manual II: Administrator's Guide

Call Park Service

Call Park service is used to store a call on a specific number so that any other user on the system can retrieve it. For example, a user receives a call
but wants to take it in a conference room where it is possible to speak privately. Transferring the call to the conference room is not an option,
because the conference room it is transferred to might be in use, or the user is unable to walk to the conference room in time to answer the call. The
user can use Call Park to place the call at a specific number and then retrieve the call on reaching the conference room.
To use the Call Park feature, the call parking service should be enabled for one or more extensions on the Bizfon from the
page.
To activate the Call Park service, the Bizfon user should dial the appropriate digit combination (see Feature Codes) during the call. The destination
party will be placed on hold, while the SIP username of the first available extension configured for the call parking (if the extension is registered on
the SIP server) and the extension's PBX number, will be played to the Bizfon user. The Call Parking is valid for 15 minutes, during this time hold
music (if configured) will be played to the parked destination party. When the Call Park timeout expires, the phone initiating call parking will start to
ring, and if nobody picks up the parked call, or if the phone is off hook, the parked destination party will be disconnected automatically.
The pickup user will be able to pick up the parked call from any destination by simply calling the extension where the call has been parked. Either
PBX or IP calls are allowed. For PBX calls, the extension number should be dialed; for IP calls, the - SIP address played by the Bizfon when
activating the Call Park service, if it is routed to the corresponding extension. The pickup user will be prompted to pass the authentication by
inserting the password of the Bizfon user (to which call has been parked) in order to retrieve the parked call.
Example: Call Park service is enabled for extension 23, which has been registered on the SIP Server under the 892220 registration username.
Being in a call with user A, the Bizfon user dials the appropriate calling code. As a reply, Bizfon will play the 892220 to the Bizfon user, while user A
will go on hold. The Bizfon user then moves to the different location and makes a SIP call to the 892220 number. When this SIP call is established to
the 892220 number, user A will be then be connected to the Bizfon user and the conversation will resume.
Please Note: Any PBX or IP calls addressed to the extension where the call has been parked, will require to pass the authentication to reconnect the
Destination party being parked. The parked Destination party will be disconnected if an incorrect password has been inserted and authentication has
been rejected. This is why, to avoid fortuitous calls receipt on the extension used for the call parking, it is recommended to use virtual extensions for
the Call Park service.

Authorized Phones Database

Authorized Phones Database page is used to create a list of trusted external phones. If they are part of the Bizfon Authorized Phones database,
external SIP or PSTN users are free to access the Bizfon Auto Attendant services without passing the authentication. When adding a friendly phone
to the list, an existing extension has to be chosen whose parameters (extension number and password, as well as SIP and Speed Calling Settings)
will be used automatically for the trusted caller access of the Bizfon Auto Attendant. A direct connection to the Call Relay menu can be provided
optionally.
The Authorized Phones Database page displays the
Authorized Phones Database table where the trusted phones
are listed. Only SIP and PSTN users can be added to the
Authorized Phones Database.
The Authorized Phones Database table displays all trusted
callers with their settings, e.g., call type, caller address,
extension they automatically login with, information if they have
automatic access to Auto Attendant (Call Relay Menu, etc.).
Each record in the table has an assigned checkbox. The checkbox is used to edit or delete the corresponding record. The "No records selected"
error occurs if the user activates the edit or delete button having no records selected. The error "One record should be selected" appears if the user
tries to edit more than one record. Each column heading in the table is created as a link. By clicking on the column heading, the table will be sorted
by the selected column. Upon sorting (ascending or descending), arrows will be displayed close to the column heading.
The Add functional button refers to the Authorized Phones Database- Add Entry page where new trusted users may be entered.
The Authorized Phones Database- Add Entry page offers two group of input options:
Bizfon4000 (SW Version 3.1.x)
Administrator's Menus
Extensions Management
Fig. II-69: Authorized Phones Database
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