Bizfon Manual II: Administrator's Guide Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure Bizfon basically Manual II: Administrator's Guide About this Administrator's Guide ........................ 4 Bizfon’s Graphical Interface ........................5 Administrator’s Main Page ............................5 Recurrent Buttons ...............................
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Bizfon Manual II: Administrator's Guide IP Line Settings ..............................54 Supported SIP Phones.............................54 Loopback Settings...............................55 FXO Settings................................55 Gain Control ................................57 Call Routing ................................57 Best Matching Algorithm ............................63 VoIP Carrier Wizard ..............................66 RADIUS Client Settings ............................67 Voice Mail Common Settings ............................69 Dial Plan Settings ..............................70 Internet Uplink Menu..............................71...
Bizfon IP PBX and configure the phone extensions with the Bizfon SIP Server. After successfully configuring the Bizfon IP PBX, users will be able to make SIP phone calls to remote Bizfon devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.
Administrator’s Main Page As the result of logging in as an administrator, the page Bizfon Management is displayed with a table of active calls (including information about call peers, call duration and start time) at the startup. Here the administrator may access the following settings and perform the actions: Fig.
Entering a SIP Addresses correctly Calls over IP are implemented based on Session Initiating Protocol (SIP) on the Bizfon. When making a call to a destination that is somewhere on the Internet, an SIP address must be used.
System Configuration Wizard The System Configuration Wizard is the helpful tool for the administrator to define the Bizfon’s Local Area Network settings and to specify regional configuration settings to make Bizfon operational in its LAN. The System Configuration Wizard MUST be run upon Bizfon's first startup to make sure that it works properly in its network environment.
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The System Configuration page offers the following input options: Host Name requires a host name for the Bizfon device. IP Address requires the Bizfon host address for the LAN interface. Subnet Mask requires the Bizfon hosts’ Subnet Mask.
The Internet Configuration Wizard is the helpful tool for the administrator to configure the WAN interface settings and to adjust Bizfon’s connectivity with an external network. The Internet Configuration Wizard MUST be run if it is desired for Bizfon to be connected to the Internet.
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Fig. II-9: Internet Configuration Wizard - WAN IP Configuration page The WAN Interface Configuration page may be used to modify the MAC address of the Bizfon. This might be necessary, if the ISP (Internet Service Provider) requires a certain MAC address, for example, for authentication.
When opening the corresponding interface statistics window, no traffic values are displayed at first. Then every one minute, traffic statistics will be updated. The tables serve as a kind of counter. DNS Server, Alternative DNS Server and Default Gateway - displays the Bizfon settings corresponding to what has been configured with the System Configuration Wizard.
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Bizfon Manual II: Administrator's Guide Administrator's Menus The Transfer Statistics page allows a user-defined statistic table depending on the transmit/receive value (criteria), interface type and time period. It contains the following components: Time Range of statistic table - the drop down list includes the period(in days) statistics data is to be collected and the corresponding diagram charts are to be built.
Lines Status The page Bizfon Status - Lines Status shows the current status of each of the FXS, IP and FXO lines with all details of the attached extension. Since only one line of information can be displayed at a time, the Line, IP Line and FXO functional buttons are used to navigate through the other lines’...
Fig. II-18: Memory Status page Hardware Status The Hardware Status table displays a list of the hardware devices present and currently available on the Bizfon board. The hardware device version number and additional comments about its state are indicated here.
Routing is often confused with bridging, which may seem to accomplish precisely the same thing to the casual observer. Bizfon’s IP Routing service allows to route IP packets from one destination to another (or to a specified router) through Bizfon or a Bizfon VPN.
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Fig. II-25: Add IP Policy Route page The VPN Routes allow IP packets forwarding through the PPTP and L2TP tunnels of the Bizfon. If no PPTP/L2TP connections exist on Bizfon, no VPN routes can be generated. The VPN Routes table displays all generated VPN routes with...
The Configuration Management assists the administrator to manage the system configuration settings and voice data, i.e., to backup and download the settings to the PC and then to upload and restore them back to the Bizfon. Additionally this page gives a possibility to restore the factory default configuration settings.
Bizfon Manual II: Administrator's Guide Administrator's Menus Please Note: Unlike the factory default settings restore procedure initialized from the Reset button on the Bizfon board, this link will keep the following data: • Call Statistics • Transfer Statistics • System Events •...
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Bizfon Manual II: Administrator's Guide Administrator's Menus The System Events table is the list of new and read system events. System events have the corresponding coloring depending on the nature of the event: success (priority 1, color green), low importance failure (priority 2, color yellow), critical failure (priority 3, color red).
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If Bizfon cannot get an IP address from the DHCP or PPP servers, or cannot register an extension on the SIP or Routing servers, or cannot reach an NTP server, it raises only one event for the entire period the action has failed, but continues to try. When the required action is successful, Bizfon raises an appropriate message.
Bizfon becomes the timeserver for its LAN. Enable Simple Network Time Protocol Client enables the SNTP client on the Bizfon, thus Bizfon becomes a client to an external timeserver. The checkbox disables Date and Time drop down lists and enables the following parameters: The SNTP Servers table lists all defined NTP Servers.
SMS Settings The SMS Settings are used to configure the SMS parameters that will allow Bizfon to send the voice mail notifications via SMS to the extension user’s mobile phone. Every extension user is free to enable the voice mail notifications upon new voice mail arrival and to define own mobile numbers from the Voice Mail Settings.
Bizfon Technical Support. Updating a new firmware requires a perfectly working power supply. Therefore Bizfon is provided with a battery (accumulator). If the battery is low or simply absent the “There is no battery or voltage is low” warning is displayed...
Bizfon Manual II: Administrator's Guide Administrator's Menus This page displays non-editable information about the image validity. The Image Check will display invalid if the image does not correspond to the hardware version. The fields Current Software Version and New Software Version show the old software version and the version of the new image.
Diagnostics The System Diagnostic page gives a possibility to run Network and WAN protocol diagnostics, to verify Bizfon's connectivity. The Start Detecting WAN Protocol button is used to initiate WAN diagnostics that will detect the WAN IP configuration: static or through DHCP and PPP servers.
User Rights Management service is used to set restrictions on the GUI access for various users, to permit or deny the access to certain Web GUI configuration pages and to create a multilevel user management of the Bizfon. Feature is mainly useful to the ISPs to set the restrictions for certain customers to manage the Bizfon’s configuration.
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– if it is done, Administrator’s password won’t be retrieved even after factory reset. In this case, if Administrator’s password has been forgotten, the Bizfon will be considered as broken. Please contact Bizfon Fig. II-46: Change Password page Technical Support Center for device replacing.
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Bizfon Manual II: Administrator's Guide Administrator's Menus On the Change Access Rights page, Grant Access/Deny Access functional buttons are used to grant/deny the access to the certain GUI page(s) for the selected user. When the access to the certain GUI page is denied for a user, “You are not authorized to access this page!”...
Bizfon4000 has four available lines and up to four active extensions can be established. Attendant extensions are dedicated to the IVR system on the Bizfon, which is used by the callers to reach Bizfon’s users, use remote access and call relay services.
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The following columns are present in the table: • Extension - lists the 2-digit user or attendant extensions on the Bizfon. This number is used for internal PBX calls. • Display Name - indicates an optional display name to identify the caller.
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Allow Call Relay enables the current extension to be used to access the Call Relay service in the Bizfon’s Auto Attendant. It is recommended to define a proper and non-empty password when enabling this feature in order to protect the Call Relay service from an unauthenticated access.
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Registration SIP Port indicates the host port number to connect to the SIP server. The SIP server port may only contain digit values, otherwise the error message “SIP Server Port is incorrect” will be displayed when applying the extension settings. If the SIP server port is not specified, Bizfon will access the SIP server through the default port 5060.
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SIP Remote Extension functionality may be enabled only for active (attached to an onboard FXS or IP line) extensions. Identification parameters used by the remote SIP device for registration on the Bizfon should be defined in the Username and Password text fields.
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• Use Internal Voice Mail – enables the Voice Mail service for the corresponding extension and defines the Bizfon’s internal storage as a location for the Voice Mails. • Use External Voice Mail – enables the Voice Mail service for the corresponding extension and is used to define a remote Voice Mail Server as a location for the Voice Mails.
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Address text field is used to define the address to be included in the Access List table. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If PBX call type is selected, the Bizfon extension number should be defined in this field. For the SIP call type, the SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here.
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The Percentage of System Memory drop down list is used to defined the space for the Auto Attendant’s system messages. The maximum value in the drop down list is equal to the maximal available space for voice messages on Bizfon.
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Upload Scenario File indicates the file name used to upload a new scenario file. The uploaded file needs to be in XML format (the coding standard can be found at Bizfon Technical Support) and is restricted to 20KB file size. Browse opens the file chooser window to browse for a custom scenario file.
If the caller does not find a fitting codec, the communication cannot take place. So, if you want to be reachable by preferably all IP calls, it is helpful to support as many codecs as possible. In this case, all the codecs that Bizfon offers should be added to the Active Codecs table. On the other hand, some codecs require a high transfer rate - up to 64 kbit/s.
Example: Call Park service is enabled for extension 23, which has been registered on the SIP Server under the 892220 registration username. Being in a call with user A, the Bizfon user dials the appropriate calling code. As a reply, Bizfon will play the 892220 to the Bizfon user, while user A will go on hold.
With the Call Back service the PSTN callers can save the call charge when calling to/through Bizfon. Bizfon gives a possibility to create a list of those trusted PSTN callers that are allowed to make free of charge calls to Bizfon’s Auto Attendant or through its Call Relay menu to the third party IP or PSTN destination.
Bizfon’s Auto Attendant and by Permanent Call Back menu (see Call Codes) he is able to register himself (or anyone else) as a trusted PSTN caller that is allowed to place free of charge calls to Bizfon or through its Call Relay menu to the third party IP or PSTN destination as well as to modify the Call Back destination of an already registered Caller in the Authorized Phones Database.
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Multi-Company Receptionist Bizfon provides a possibility to use the single IP phone (Snom 360) to manage the receptionist features for multiple companies at once. To do so, incoming line appearance on the phone should be created, attached to the IP line of the IP phone and be labeled to the corresponding company name.
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Bizfon Manual II: Administrator's Guide Administrator's Menus Receptionist Management page allows to configure IP phones to be used as a receptionist on the Bizfon. Page contains the list of configured receptionists with information about the attached Fig. II-72: Receptionist Management page IP lines and watched extensions.
Extensions Directory The Extensions Directory is a useful tool for callers to get direct access to the Bizfon extensions by spelling the username with the help of the phone keypad. The Extensions Directory can be accessed through Bizfon’s Auto Attendant and has its own manipulation buttons to browse the directory.
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Bizfon Manual II: Administrator's Guide Administrator's Menus Please Note: The entries in the Extensions Directory can automatically be deleted if the extensions assigned to the entries are removed from the Extensions Management table. Bizfon4000 (SW Version 3.1.x)
The Call Statistics page displays four tables and provides information on successful, unsuccessful and missed incoming and outgoing calls on the first three tables, and statistics settings on the fourth page. Call statistics allows the collecting of call events on the Bizfon with their parameters and to search them by various criteria.
Bizfon’s routing rules. In the first case, RTP statistics will be logged if remote extension or IP line user is calling locally to the Bizfon’s extension or auto attendant.
Telephone Event Draft Support enables telephony events transmission according to the draft-ietf-avt-rfc2833bis-04. The checkbox needs to be toggled if the SIP destination party phone or IVR has problems recognizing DTMFs generated by the Bizfon. Enable RTCP Support enables Real Time Control Protocol support and allows for the RTCP packets transmission. RTCP protocol is used for monitoring the RTP streams and changing RTP characteristics depending on Network conditions.
• Automatic – with this selection, system will analize the Bizfon’s WAN IP address and if it is in the IP range specified for local networks (according to RFC), the SIP traffic will be parsed over NAT, otherwise, if Bizfon’s WAN IP address is outside the specified IP range, no SIP traffic will be routed through NAT server.
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The NAT Exclusion Table page includes a table where all possible IP ranges are listed that allows to exclude some network addresses from being NATed. For example, if a Bizfon user needs to make SIP calls within the local network as well as outside of that network, all local IP addresses are required to be excluded from NAT traversal settings by being listed in this table.
Line Settings The Line Settings are used to configure Bizfon FXS and IP Line (if available on the board) settings. The Line Settings page consists of two pages: Onboard Line Settings page for onboard FXS lines configuration and IP Line Settings for IP Lines configuration.
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Fig. II-93: Line Codec and Caller ID Settings page together with the caller’s information. A group of Remote Party Disconnect Indication parameters are used especially to configure the private PBX attached to the Bizfon FXS port. • The Enable Busy Tone Indication checkbox enables the busy tone transmission to the FXS port when the remote party being in call is disconnected.
IP Line Settings The IP Line Settings page is used to configure IP lines for IP phones to be connected to the Bizfon. Bizfon provides the possibility to connect MGCP and SIP phones to its LAN side, assign the corresponding IP line to some active extension, and use MGCP and SIP phone as a simple phone with all telephony services of the Bizfon, for example, call hold, waiting, transfer, etc.
The FXO Settings are used to configure the FXO support that allows Bizfon to connect to other PBXs or analog telephone lines. The FXO Settings also give a possibility to limit incoming or outgoing calls for the selected FXO line if required. Depending on the Bizfon model, several FXO ports will be available on the board, thus giving the possibility to connect several PSTN lines to the Bizfon and to use them simultaneously.
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FXO lines and can be empty. Alternative AC Termination Mode appears if the local country (Germany, Israel, France, etc.) selected for Bizfon has two kinds of COs that use different types of AC termination. Contact your CO to learn about your AC termination mode. Selecting the checkbox may help if the voice quality over FXO is poor or echo is noticed.
Call Routing The Call Routing service simplifies the calling procedure for Bizfon users, i.e., any kind of calls (internal, SIP, PSTN or IP-PSTN) can be placed in the same way. No SIP registration is needed for extensions to make routing calls.
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Fig. II-101: Call Routing table Defining patterns in the Call Routing Table avoids registering Bizfon at the routing management server and gives a possibility to establish a direct connection to the destination or to use a SIP server for call routing.
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Bizfon Manual II: Administrator's Guide Administrator's Menus Number of Discarded Symbols (NDS) requires the number of symbols that should be discarded from the beginning of the routing pattern. The field should be empty if no digits need to be discarded. Only numeric values are allowed for this field, otherwise an error message occurs: “Error: Number of...
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The Port ID drop down list is present for FXO call type and contains FXO line numbers. Any Local and Any@Any selections are available for the FXO call type only and give a possibility to route calls via the first available local FXO line or any FXO lines (including shared on other Bizfon boards) respectively.
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The Inbound Call Type drop down list gives a possibility to select the call type (PBX, SIP, FXO) used by the inbound caller to reach the Bizfon. The Next button will open a Call Routing Wizard - Page 4 where different information about Inbound Caller will be required depending on the selected Inbound Call Type.
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Bizfon Manual II: Administrator's Guide Administrator's Menus The Move Up/Move Down buttons are used to move call routing patterns one level up or down within the Call Routing table. The consecution of the routing patterns is important when making routing calls as the Call Routing table is parsed from the top down and routing will take place according to the first pattern that matches the dialed number.
Bizfon Manual II: Administrator's Guide Administrator's Menus If Filter on Caller / Call Type / Modify Caller ID checkbox has been previously enabled and the call type is different from the FXO, fill Inbound Caller Pattern in the corresponding text field, choose the needed value from Inbound Call Type drop down list, as well as Inbound Number of Discarded Symbols and Inbound Prefix values.
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Bizfon Manual II: Administrator's Guide Administrator's Menus 123* {11-15}3* ?2?1 123? [1-3]* [1-3]??? {100-150, asd, \*\?}1 12*31 1[1-3]3[0-8] 1231 *2*1 The step by step discussion of the Best Matching Algorithm is as follows. Step 1: The list is split into two groups separating the patterns with “*” from the ones without (Criterion 1). The patterns with “*” form a group with lower priority and are pushed back to the end of the list (Table 1).
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Bizfon Manual II: Administrator's Guide Administrator's Menus Table 4 Table 5 The list of patterns Criterion 3 The list of patterns Criterion 3 1231 1231 123? 123? 1[1-3]3[0-8] 1[1-3]3[0-8] ?2?1 ?2?1 {100-150, asd, \*\?}1 {100-150, asd, \*\?}1 [1-3]??? [1-3]??? 12*31...
Extensions Management will be registered on the defined VoIP Carrier’s SIP server and on behalf of which the calls from Bizfon’s users towards the created VoIP Carrier will be placed. VoIP Carrier Wizard – Page 1 provides a possibility to...
2. VoIP Carrier Advanced Settings Use RTP Proxy checkbox is applicable only when route is used for calls towards configured VoIP Carrier from peer located outside the Bizfon. When this checkbox is selected, RTP streams between external users will be routed through Bizfon, otherwise, when checkbox is not selected, RTP packets will be moving directly between peers.
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Username and a Password (followed by the password confirmation) used by PSTN callers to pass the authentication on to the RADIUS Server of the destination Bizfon. If these fields are left empty, the original authentication settings that PSTN users enter for authentication will be used.
When attaching the USB Flash memory to the Bizfon, its voice data (if any) will be copied automatically from the Bizfon’s local flash to the external USB Flash memory. If the USB Flash memory is too small to fit the voice data on the Bizfon, the Memory Allocation mode will still be switched to the External USB Flash, however, no voice data will be copied to the USB Flash memory.
Dial Plan Settings The Dial Plan Settings page is used to adjust the dialing timeouts for the routing calls over Bizfon. This page consists of the only drop down list used to configure the dialing timeout for the Routing calls.
PPTP Server text fields are only enabled when Bizfon is running with the PPTP interface and require the IP address of the PPTP server. Encryption drop down list is only enabled when Bizfon is running with the PPTP interface and is used to select the encryption for the traffic over the PPTP interface.
VPN gateways. Encryption makes it very difficult for anyone to intercept data and capture sensitive information such as passwords. The Bizfon can be set up to act as a VPN router when connected to the Internet with a fixed IP address or as an IPSec connection Road Warrior when using dynamic IP addresses.
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Administrator's Menus When Bizfon is connected to the Internet with a fixed IP address, it will be set up to act as a VPN gateway. Then Bizfon is prepared to establish an IPSec connection with another VPN gateway device, but allows access to Road Warriors, too. A traveling salesperson's notebook for example could be such a Road Warrior.
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IPSec Connection Wizard. Bizfon <> Remote Subnet allows access from the local Bizfon to all stations of the remote LAN (local subnet and remote VPN gateway devices are not included). Checkbox is disabled when “Bizfon<>NAT<>[Internet]<>Peer” is selected from VPN Network Topology drop down list on the first page of IPSec Connection Wizard.
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RSA requires the public RSA key of your IPSec Connection partner. The Local ID requires an IP address, Bizfon FQDN (Fully Qualified Domain Name) that is resolved to an IP address, or any @-ed string that is used in the same way.
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L2TP tunnels have no data encryption mechanism. The Host Name and a Password specify each side. The client should know the server’s name and password (the Bizfon server has no password) and the server should set the client’s host name and a password. The client and server settings have to match on both sides for successful connection establishment.
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Bizfon Manual II: Administrator's Guide Administrator's Menus The PPTP Client Configuration link displays a page where all existing PPTP client connections are listed, characterized by their Connection Name, the State of the PPTP connection (Pending, Disabled, Trying…, Authentication Failure, No...
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Bizfon Manual II: Administrator's Guide Administrator's Menus establishment. Please Note: All settings should be configured the same way on both the PPTP client and server, that is to say, for successful PPTP tunnel establishment, all settings should match. The PPTP Server Configuration page is used to configure the...
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Bizfon Manual II: Administrator's Guide Administrator's Menus The Active L2TP Connection - Add Entry page is used to specify L2TP client connections and offers the following components: The Server Host Name text field requires the L2TP server’s name. Please Note:...
For example, if you want to run your own WEB server. To enable the DynDNS service on Bizfon you first have to choose a DynDNS provider and register at their website. The Dynamic DNS Settings page provides the following...
The Firewall Configuration page allows setting up a firewall, configuring the security level and enabling the NAT and IDS services of Bizfon. A Firewall is a security service configured by the Bizfon administrator based on various criteria. The firewall allows or blocks traffic based on policies, services and/or IP addresses.
Bizfon’s LAN users to reach external services. Management Access is used to enable management access to the Bizfon from the Internet. A host on the Internet can be allowed to reach the Bizfon. SIP Access is to allow or deny the SIP access to or from the particular SIP servers, SIP hosts or a group of them.
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Incoming Traffic/Port Forwarding rule. Note: It is not allowed to forward incoming packets when NAT service is disabled on the Bizfon. Port Translation text field is available for “Allowed” action only and optionally requires the port number that will stand instead of original port number when incoming packet is being forwarded.
Bizfon Manual II: Administrator's Guide Administrator's Menus Service Pool The Service Pool table is a list of all created services and their parameters. It is used to add new services with the appropriate settings (protocol type and port range). New services can be...
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Bizfon Manual II: Administrator's Guide Administrator's Menus comment in the member column. Add opens the Add Group page where a new group may be added. This page consists of the Group Name text field (requiring the group name) and the Group Description text field (requiring the optional group description), as well as standard Save and Back buttons to apply or abort changes.
Bizfon Manual II: Administrator's Guide Administrator's Menus To Delete a Group Select the Manage IP Pool Groups link. The IP Pool Configuration page appears with the table of groups (if any). Check the one or more checkboxes of the corresponding groups that ought to be deleted from the groups table. Press Select all if all groups ought to be deleted.
DHCP Settings for the LAN Interface The DHCP Settings page gives the possibility to enable a DHCP server and control the Bizfon user’s LAN settings. Thus Bizfon LAN users will be provided automatically with the following settings using the configured parameters: •...
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Administrator's Menus The DHCP Leased IP Addresses page includes a list of the leased host addresses that are part of the Bizfon’s LAN. For these hosts, Bizfon acts as a server supplying them with a unique IP address. It displays a read-only table describing all the leased IP hosts and their parameters.
Logout This option is used to close the session between the user PC and Bizfon and to leave the Bizfon Web Management or to enter the management with another login. By selecting the Logout button, the startup page will be displayed and the user needs to login again.
<2. local phone line> <3. local phone line> <4. local phone line>. To reach your Bizfon Voice Router from a network connection inside your office, home or place of utilization, connect a Web browser to <IP address> (172.30.0.1 is the default IP address).
Bizfon Manual II: Administrator's Guide System Default Values Appendix: System Default Values Administrator Settings Parameter System Default Value Login name -admin Admin Settings Password - 19 Bizfon Hostname bizfon 172.30.0.1 LAN IP Address Subnet Mask - 255.255.0.0 Enabled, DHCP Server IP Range - 172.30.0.100-172.30.0.254,...
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Bizfon Manual II: Administrator's Guide System Default Values Parameter System Default Value User ID – undefined, Send Keep-alive Messages to Proxy – disabled, Extension Settings – SIP Advanced RTP Priority Level – medium, Outbound Proxy, Secondary SIP Server and Outbound Proxy for Secondary SIP Server –...
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Bizfon Manual II: Administrator's Guide System Default Values Parameter System Default Value Secondary STUN Server – undefined Secondary STUN Port - undefined Polling Interval: 1 hour Keep-alive interval: 120 seconds NAT IP checking interval: 300 seconds No entries in NAT Exclusion table...
Administrator's Manual Appendix: System Default Values Extension Settings Parameter System Default Value Maximal mail message duration - 5 min, Send end of greeting message – disabled, Ask password before granting local access to mail box – disabled, Ask password before granting remote access to mail box – enabled, Send welcome message –...
Transfer. You may sell your license rights in the Licensed Materials to another party that also acquires your Bizfon4000 or any Bizfon SIP Gateway product. If you sell your license rights in the Licensed Materials you must at the same time transfer the documentation to the acquirer.
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If you have any questions about this Agreement, please write to Bizfon at 50 Stiles Road, Salem, NH 03079 or call Bizfon at (800) 260-5793 or (603) 870-9400.
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