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Bizfon 2000 Installation Manual

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Edition 1 SW Release 4.1.x and higher

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Summary of Contents for Bizfon 2000

  • Page 1 Edition 1 SW Release 4.1.x and higher...

  • Page 2: Limited Warranty

    (1) year from the date of purchase (proof of purchase required). If Bizfon receives notice of such defects, Bizfon will, at its discretion, either repair or replace products that prove to be defec- tive.
  • Page 3 Bizfon Manual I: Installation Guide If the Bizfon causes harm to the telephone network, the telephone company will notify you in advance that a temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the cus- tomer as soon as possible.

  • Page 4: Table Of Contents

    LAN/WAN Connection Options ... 12 Connecting the Hardware ... 14 Step 2: Configuring the Bizfon ... 16 Step 2.1: Logging in to Bizfon ... 17 Step 2.2: System Configuration Wizard ... 18 System Configuration ...18 DHCP Settings for the LAN Interface ...19 Regional Settings...19...
  • Page 5 Bizfon Manual I: Installation Guide Manual III: see Extension User's Guide This guide describes in detail the menus available for extension users. Further- more, it includes all the call codes at a glance. Bizfon2000 and Bizfon4000; (SW Version 4.1.x)

  • Page 6: About This Installation Guide

    Bizfon SIP Server. After successfully configuring the Bizfon, a user will be able to make SIP phone calls to remote Bizfon devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.

  • Page 7: Requirements

    Please Note: All Bizfon IP PBXs are shipped with one RJ11 cable and one straight RJ45 CAT 5 cable. If the LAN connector of the Bizfon connects to a hub or switch, a crossover cable may be required. ther cables are added according to the different connectivity requirements of the Bizfon IP X types.

  • Page 8: Hardware Overview

    The Rear Panels of Bizfon2000 and Bizfon4000 Power supply socket. Use only the power adapter delivered with the Bizfon. LINE sockets to connect the Bizfon to the PSTN network using standard analog phone service. These are FXO (Foreign Exchange Office) analog ports.

  • Page 9: Bizfon's Front Panel Leds

    Bizfon Manual I: Installation Guide Bizfon’s Front Panel LEDs Busy green Status of CPU Info yellow System information Fault System status green Status of the USB interface (Bizfon2000: not used) PWR (Bizfon2000) green Status of the power supply green Status of the LAN interface...
  • Page 10 This shows that Bizfon has accepted the emergency firmware and is loading it. After a few seconds, Bizfon will boot, indicated as follows: The red Fault LED will glow for a few seconds, then the yellow Info LED will glow for another few seconds while the green Busy LED is jittering.

  • Page 11: Step 1: Installing The Bizfon

    Every device within an IP network requires a unique IP address to identify itself. Since the Bizfon connects to both the LAN and the WAN, it has to be part of both networks, and must have two IP addresses: one for the WAN side and one for the LAN side. The Bizfon’s inte- grated firewall/NAT functionality will hide the LAN IP address from the WAN (Internet) side.

  • Page 12: Lan/Wan Connection Options

    Initially, the Admin PC must be connected to the Bizfon LAN port to access Web Management of the Bizfon. Later, this PC can be moved to the router’s LAN. The Bizfon Web Management can be accessed from any PC in the router’s LAN as soon as the firewall is disabled on the Bizfon.
  • Page 13 Bizfon. After the initial configuration has been completed, this PC can then be moved to the LAN and connect to the Bizfon over a switch (see Fig.I-7). You also may reach the Bizfon for its first configuration from an Admin PC within the LAN, but this may cause collisions in case of non-fitting IP addresses and competing DHCP servers.

  • Page 14: Connecting The Hardware

    PSTN call comes in. PHONE 4 is preconfigured for a fax machine. • Connect at least one of Bizfon's LINE (FXO) ports to the telephone service from the PSTN. The Bizfon2000 offers connectivity of one line, Bizfon4000 offers four lines.
  • Page 15 • Connect the Ethernet port on your PC via a straight CAT 5 cable with an RJ45 connec- tor to the LAN socket of the Bizfon. If a hub or switch is connected between the Bizfon and your PC , use a crossover cable from the LAN interface of the Bizfon to the hub/switch.

  • Page 16: Step 2: Configuring The Bizfon

    The incoming PSTN calls will be routed to the Auto Attendant by default, and the caller has to enter a valid extension number, e.g., 11, followed by the # sign to reach a phone connected to the first PHONE port of the Bizfon. •...

  • Page 17: Step 2.1: Logging In To Bizfon

    Please Note: The illustrations above and the following screenshots show the screens of a Bizfon4000. The management screens of the other Bizfon IP PBXs differ only slightly, therefore the Bizfon4000 management screens will be used as reference through this docu- ment.

  • Page 18: Step 2.2: System Configuration Wizard

    Select the System Configuration Wizard from the System menu. The System Configu- ration Wizard is a tool for the administrator to define the Bizfon's Local Area Network set- tings and to specify regional configuration settings to make Bizfon operational in its LAN.

  • Page 19: Dhcp Settings For The Lan Interface

    LAN port. If you didn’t change the default LAN IP address of the Bizfon, you also may leave the de- fault values for the IP Address Range. Make sure your connected LAN devices belong to the same network as the LAN port of your Bizfon.

  • Page 20: Emergency And Pstn Access Code Settings

    Bizfon Manual I: Installation Guide Bizfon is located. If you do not find your country in the list, pick the closest in your time- zone. The Bizfon obtains the correct time automatically over the Internet from a time server. If you are not located in the US/Central standard time zone, you will need to change the Time- zone to your region.

  • Page 21: Finishing The System Configuration Wizard

    Bizfon Manual I: Installation Guide Finishing the System Configuration Wizard Click on Finish to complete the System Configuration Wizard. The Bizfon will then stop in- ternal functions and apply the changes made in the Wizard. After this is complete, the Bizfon will reply with the Confirm Settings page requesting con- firmation of the changes.
  • Page 22 If you do not use DHCP for your LAN and you have changed your LAN set- tings, make sure that the IP address of the PC connected to Bizfon is still within the speci- fied IP address range, otherwise your PC may not establish a connection to Bizfon.

  • Page 23: Step 2.3: Internet Configuration Wizard

    System menu. The Internet Configuration Wizard is a tool for the administrator to config- ure the WAN settings and to adjust Bizfon's connectivity in the global network. It must be run if Bizfon is desired to be connected to the Internet.

  • Page 24: Uplink Configuration

    Bizfon Manual I: Installation Guide Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to as- sure the quality of IP calls. If the available bandwidth is used to the point where the quality of an additional IP call would suffer, then new IP calls are rejected.
  • Page 25 Bizfon Manual I: Installation Guide Step 2.4: Internet Configuration Wizard Fig. I-20: Internet Configuration Wizard - WAN IP Configuration page Click on Next to display the WAN Interface Configuration page. Bizfon2000 and Bizfon4000; (SW Version 4.1.x)

  • Page 26: Ppp/Pptp Configuration

    Bizfon always remain online in the network. The IP Address Assignment field is used to specify the external IP address given to the Bizfon. Usually it is a dynamic address but in some cases you may be given a static IP ad- dress.

  • Page 27: Wan Interface Configuration

    For DNS, the selection is set to Dynamically by Provider. When using a static IP address, fixed values must be entered. The Bizfon will suggest the correct settings. If Dynamically by Provider is selected, the DNS server settings will be set automatically whenever a connection to the Internet is es- tablished.

  • Page 28: System Mail Settings

    SMTP server for e-mail transmission. Mail Recipient Address text field requires an active email address where system emails will be delivered. The e-mail recipient here can be a Bizfon administrator or someone re- sponsible for network and system problems. Mail Recipient Address (CC) text field requires an active email address where a carbon copy (CC) of the system e-mails will be delivered.

  • Page 29: Finishing The Internet Configuration Wizard

    Bizfon Manual I: Installation Guide Finishing the Internet Configuration Wizard Click the Finish button to complete the Internet Configuration Wizard. The Bizfon will then stop internal functions and apply the changes made in the Wizard. After this is complete, the Bizfon will display the Confirm Settings page requesting confirmation of the changes.

  • Page 30: Step 2.4: Firewall Configuration

    Bizfon Manual I: Installation Guide Step 2.4: Firewall Configuration By default, Firewall configuration on the Bizfon has medium security, which denies any in- coming traffic from the WAN except for voice traffic. Disabling the firewall is only required to access the Bizfon’s management when the Bizfon is connected behind a router.

  • Page 31: Step 2-A: Using Ip Lines

    Bizfon Manual I: Installation Guide Step 2-A: Using IP Lines The basic configuration procedure for the Bizfon IP PBXs that use IP lines is exactly the same as described in Step 2. Before starting the IP Lines specific configuration, the appropriate IP Phone (the list of SIP phones supported by Bizfon is presented below) should be connected to the LAN port of the Bizfon.

  • Page 32: Supported Sip Phones

    To make sure the line configuration works properly, do the following: • Go to Bizfon Status- SIP Registration status – Registered IP Lines to see if IP Line registration is successful. •...

  • Page 33: Step 2-B: Using Receptionist

    Step 2-B: Using Receptionist If you wish to use the Receptionist’s features (BLF Management), the Receptionist should be set up on the Bizfon. The Bizfon’s basic configuration should be done in the same way as described in the Step 2.

  • Page 34: Step 3: Making/Receiving Calls

    • To make a VoIP call to a user on the remote Bizfon, lift the handset and dial 8 + SIP Address (of the user on the remote Bizfon device) + #. You are calling over the Inter- net to a remote user.
  • Page 35 Save button. Do not change any other settings at this time. For more information on the Extensions Management settings, refer to the Administrator’s Guide. The default SIP addresses are based on internal parameters unique to each Bizfon device. If the Bizfon undergoes a factory reset, the default addresses will be restored.

  • Page 36: Appendix: Pc Dhcp Settings

    Please Note: If your PC is already configured for DHCP and connected directly to the Bizfon, then simply power it on and verify the LAN LED is lit. If LED is off, check the cable connections. Follow the instructions below to install TCP/IP and enable DHCP functionality:...
  • Page 37 Bizfon Manual I: Installation Guide Choose Obtain an IP address automati- cally and Obtain DNS server address automatically selections and press Ad- vanced button. You will see the entry DHCP Enabled. Click on OK three times to close all win- dows.

  • Page 38: Appendix: Changing The Admin Password

    Bizfon Manual I: Installation Guide Appendix: Changing the Admin Password For security reasons, it is recommended that you change the default admin password. The username of the administrator (admin) cannot be changed. To change the administrator password, go to the System menu, User Rights Manage- ment.

  • Page 39: Appendix: Configuring Nat Traversal

    WAN port). To receive SIP calls, the Bizfon must be able to receive packets from the SIP server or any other device that is trying to make an incoming call. If the Bizfon is placed behind a router with NAT, like most basic routers on the market today, the Bizfon will not be able to receive calls.
  • Page 40 Bizfon Manual I: Installation Guide Go to SIP Parameters page. Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field. For Mapped Port, enter the router's corresponding port num- ber, in this case 5060. Save the entries.
  • Page 41 6000 (Min) and 6049 (Max), respectively. Click the Save button to save the contents. The Bizfon will activate the settings and register the extensions on the Bizfon’s SIP Server after a few minutes. You can verify the settings from the main Bizfon Management menu under Status in the SIP Registration Status section.

  • Page 42: Appendix: Checking The Connections

    Bizfon Manual I: Installation Guide Appendix: Checking the Connections If the system doesn’t seem to be working properly, even when all the cables are connected properly, it may be helpful to Start Network Diagnostics: The WAN link, IP configuration, gateway, DNS server, and STUN-NAT will all be checked.
  • Page 43 Detected Connection Type is shown. If Bizfon is placed behind a NAT router and the STUN is enabled, the detected connection type and the IP address of this router's WAN port are displayed. Bizfon cannot work behind your router if Detected Connection Type is one of the follow- ing: •...
  • Page 44 Bizfon Manual I: Installation Guide Appendix: Checking the Connections BIZFON Inc. Copyright 2007 All rights reserved QIG-BIZFON-00-25 Bizfon2000 and Bizfon4000; (SW Version 4.1.x)

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