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Retina Users Manual
Reliability
Reliability problems can be caused by poor network connectivity or overloaded target systems. These problems are
not normally noted on the actual scanner server, except through longer scan times. They typically show up on target
machines as dropped connections for other services. Though it can show up in the Retina logs in such areas as
known services not being found or known open ports not being identified. If a single service is slow on the target
machine, this will show in the Retina logs as services that are initially connected, but with the banners and other
return information not displaying until some time after the check is complete.
These settings are used to allow Retina to compensate for network latency. If you find that pings are not returning in
time for Retina to detect them, adjust the Ping Timeout upward. If Retina doesn't seem to be getting complete data
from devices, or you are scanning hosts with services that are under heavy load, adjust the Data Timeout upward.
Again, the default settings should be suitable, only adjust these when you've checked other possible problems with
the network
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