Service; Trouble Shooting - Softub Hot Tub Owner's Manual

Service

Your Softub has been designed to minimize service requirements. There
are no user serviceable parts in the motor unit or the GFCI.
DO NOT open the motor unit or the GFCI as this will void the warranty. If
you have an operational problem, carefully go through the steps outlined
in the trouble shooting section of this manual. If you are still having a prob-
lem, call your dealer.

Trouble Shooting

Problem: The tub is connected but nothing is working. The outlet has
been tested and has 120 volts.
Cause: The outlet may be wired incorrectly. The GFCI only works if the
wiring is in the proper orientation (i.e. hot-black, common/neurtral-white,
and ground-green or bare).
Solution: Try a different outlet and consult an electrician to repair the out-
let or circuit in question.
Problem: The control panel reads "IPS" or "IP5" and the tub won't run.
Cause: The tub is connected to an "Insufficient Power Supply" and has
deliberately turned itself off.
Solution:
1. If there is a temporary brown-out of low-voltage situation from the
power company (ie. windstorm, thunderstorm, earthquake or other reason
for power irregularities) unplug the tub and wait for the power to be fully
restored. Be careful during extreme low temperatures to protect the unit
from freezing.
2. If no large-scale power delivery problem is present, check the installa-
tion to ensure that an extension cord is not being used. If one is, eliminate
the extension cord and plug the unit directly into an acceptable outlet.
3. Ensure that the tub connection is good and has not been compromised.
4. Check for other appliances or equipment on the same circuit that may
be causing a drain on the supplied power. Either isolate the tub power
supply by connecting the other equipment to another circuit or connect the
tub to a different, isolated circuit.
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