Brother MFC-9340CDW User Manual page 138

Error Message
Scan Unable XX
(XX = Error Code)
Short paper
Size Error
2-sided
Size mismatch
Small paper
Toner Error
Toner Low
Too Many Files
Touchscreen
Initialisation
Failed
128
Cause
The machine has a mechanical
problem.
The length of the paper in the
tray is too short for the machine
to deliver it to the Face down
output tray.
The paper size defined in the
printer driver and the
Touchscreen menu is not
available for automatic 2-sided
printing.
The paper in the tray is not the
correct size and is not available
for automatic 2-sided printing.
The paper in the tray is not the
correct size.
The paper size specified in the
printer driver is too small for the
machine to deliver it to the
Face-down output tray.
One or more toner cartridges
are not installed correctly.
If the Touchscreen shows
Toner Low you can still print;
however, the machine is telling
you that the toner cartridge is
near the end of its life.
There are too many files stored
on the USB Flash memory
drive.
The Touchscreen was pressed
before the power on
initialization was completed.
Debris may be stuck between
the lower part of the
Touchscreen and its frame.
Action

Press and hold down
machine off, and then turn it on again (see
Transferring your faxes or Fax Journal
report on page 130).

If the problem continues, contact Brother
customer service for support.
Open the back cover (face-up output tray) to let
the printed page exit onto the face up output
tray. Remove the printed pages and then press
Start.
Press . Choose a paper size that is
supported by 2-sided printing.
The paper size you can use for automatic
2-sided printing is A4.
Load the correct size of paper in the tray and
set the size of paper for the tray (see Paper
Size on page 28).
The paper size you can use for automatic
2-sided printing is A4.
Load the correct size of paper in the tray and
set the size of paper to the tray (see Paper Size
on page 28).
Open the back cover (back output tray) to let
the printed paper out on the back output tray
and then press Start.
Pull out the drum units. Remove all of the toner
cartridges, and then put them back into the
drum units.
Order a new toner cartridge for the colour that
is indicated on the Touchscreen now so a
replacement toner cartridge will be available
when the Touchscreen shows Replace
Toner.
Reduce the number of files stored on the USB
Flash memory drive.
Make sure nothing is touching or resting on the
Touchscreen.
Insert a piece of stiff paper between the lower
part of the Touchscreen and its frame and slide
it back and forth to push out the debris.
to turn the