Consumer Information; If You Need Assistance; Reporting Safety Defects - Fisker Karma 2012 Owner's Handbook Manual

Consumer Information

IF YOU NEED ASSISTANCE

Consumer Information
Both Fisker Automotive and your Fisker
Retailer are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1 - Discuss the situation with a
Retailer manager, such as the service
manager or customer satisfaction manager.
If necessary, ask the Retailer owner or
general manager for assistance. In most
cases, a satisfactory solution can be
reached at this step.
Step 2 - If the Retailer does not address
your concern to your satisfaction, call the
Fisker Consumer Affairs at:
1 (855) 575 7577
You may also write to us at:
Fisker Consumer Affairs Department
5515 East La Palma
Anaheim, CA 92807.
Whether calling or writing, please provide
the following information:
• 17-digit Vehicle Identification Number
(VIN) found on the vehicle registration
paperwork and on the certification label
located on the driver's door pillar
• Current vehicle odometer reading
• Name of your selling and servicing
Fisker Retailers
• Your day and evening contact telephone
numbers
• Your email address
1.6
Consumer Information

REPORTING SAFETY DEFECTS

United States
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Fisker Automotive.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or Fisker
Automotive.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator
National Highway Traffic Safety
1200 New Jersey Avenue SE.
Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov.
Canada
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada, in addition to
notifying Fisker Automotive.
To contact Transport Canada, call their toll-
free number: 1-800-333-0510.