Troubleshooting Tips - Siemens ePocket User Manual

Troubleshooting tips

ISSUE
If the ePocket
doesn't work
If the read out dis-
play gives you a
"No connection"
symbol (see pg. 12)
Another ePocket
affects your hea-
ring system
Feedback or a loud
noise occurs when
using the "data
read out" button
If you experience issues not listed here, or your issue is not resolved by
any of these solutions, contact your hearing instrument specialist.
SOLUTION
• Check to see if the key lock is activated. If it is,
deactivate it
• Change the batteries
• If trying to use the display feature, move the
ePocket closer to the hearing system or change
position slightly
• Move away from electro-magnetic noise sources
• Shorten the distance between your hearing system
and your ePocket and try it again
• Make sure to hold the "data read out" button for
one full second within 10 centimenters (4 inches)
of your hearing system
• Check to see if you're near an electro-magnetic
noise source that may interfere with the link
between your hearing system and your ePocket
(e.g. TVs, PC monitor) If so, move away from the
source and try again.
All ePockets operate on the same frequency. Although
it is very unlikely, another ePocket within operating
distance (less than 1 meter, 40 inches) could potenti-
ally change the settings of your hearing system.
Contact your hearing instrument specialist if this
occurs. Your ePocket can be sent to the manufacturer
for a change to resolve this issue if necessary.
When your system is in telecoil mode be sure that the
ePocket control is less than 10 cm (4 inches) from
your hearing system or you may experience a pulsing
noise when operating the ePocket.
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