Contacting Technical Support - Dell Networking S5000 Installation Manual

• Console captures showing the error messages.
• Console captures showing the troubleshooting steps taken.
• Saved messages to a syslog server, if you use one.

Contacting Technical Support

How to Contact Dell Networking Tech Support
Information to Submit When Opening a Support Case
Managing Your Case
Downloading Software Updates
Technical Documentation
Contact Information
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Log in to iSupport at http://www.force10networks.com/
CSPortal20/Main/Login.aspx
Request tab.
• Your name, company name, phone number, and E-
mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots showing the symptom, including any
error messages. This can include:
• Output from the show tech-support
command (This report is very long so set the
storage buffer in your terminal program to high.)
• Output from the show logging command, on
the unit that experienced the failure (This report is
included as a section in the output of the show
tech-support command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting
steps taken
• Saved messages to a syslog server, if you use one
Log in to iSupport and select the Service Requestt tab to
view all open cases and Return Materials Authorizations
(RMAs).
Log in to iSupport and select the Software Center tab.
Log in to iSupport and select the Documents tab. You can
access this page without logging in using the
Documentation link on the iSupport page.
E-mail: Dell-Force10_Technical_Support@Dell.com
Web: http://support.dell.com/
Telephone:
• USA: 1-866-965-5800
• International: 408-965-5800
and select the Service