Troubleshooting; Unable To Access Internet; Check Your Configuration - Telecom FM DataRoute voice Installation And User Manual

DataRoute voice User Manual

5. Troubleshooting

5.1 Unable to Access Internet

5.1.1 Check the Line and the Device
1. Check the power supply indicator is on - if not, make sure the connection of power
supply is correct; Make sure the output of power supply is correct; Make sure the
switch of the power supply is turned on ；
2. Check the LAN indicator for the PC is on - if not, check the cable connection between
the PC and the DataRoute voice; Make sure that the correct cable is used;
3. Check the DSL LED to see if it is flashing. If no fast flashing is observed within 3
minutes, please check whether phone line has been correctly placed; whether ADSL
filter is correctly used. If multiple extensions have been installed, make sure that the
filter is installed prior to the junction box of the phone line. If the above items are
confirmed and still no fast flashing of DSL LED is observed, call the ISP to query
whether ADSL service has been provided on your line;
4. Check the DSL LED to see whether it is unable to change status from fast flashing to
always on, or whether it changes status to fast flashing after some time of being
always on. If these phenomena occur constantly, please contact your ISP with a
request to check lines and signal quality;
If there is no problem in the above items, the line and the device shall be working.
Problems may come from your computer configuration or device configuration.
5.1.2

Check Your Configuration

We explain here the configuration of PPPOE using Windows XP operation system as an
example. For other operation systems the process is similar.
1. Enter the device manager to check if Ethernet adapter is correctly installed. If any
problem exists, please re-install it;
2. Check the configuration of Ethernet adapter in PC. Try to manually set IP address that
is in band 192.168.1.X without conflict.
3. Try to run command "ping 192.168.1.1" in a command prompt (Start, Programs,
Accessories, Command Prompt). If the response returns "time out", please check
Ethernet connection and IP settings;
4. If the DataRoute voice is reachable, try to ping a known internet IP, e.g. a DNS server:
"ping 208.67.222.222".
If ping is reachable, there are no problems in the DataRoute voice. Please go to step

5;
If ping is not reachable, see step 6 and check if the configuration is correct.
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