Troubleshooting - Plantronics Voyager Legend CS User Manual

Troubleshooting

Headset
Desk phone
Talk time performance is
significantly degraded even after a
full recharge.
I can't hear a dial tone in the
headset.
I hear static.
The sound is distorted.
I hear echo in the headset.
People I talk to can hear a buzz in
the background.
The handset lifter is installed but
does not lift the handset.
Battery is wearing out. Contact us at
support .
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Subscription
button.
Press the call control button on your headset.
If using a lifter, make sure the lifter is lifting the handset high
enough to operate the hookswitch; set to a higher setting if
necessary.
Adjust the configuration switch on the base until a dial tone is
heard. operate the hookswitch; set to a higher setting if
necessary.
Fine tune the listening volume on the headset.
If the volume is still too low, adjust the Listening volume dial on
the base.
Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
You may hear static as your headset is going out of range; move
closer to the base.
Lower the Speaking volume dial or Listening volume dial on the
base. For most telephones the correct setting is position 2.
If your desk phone has a volume control, lower until the
distortion disappears.
If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. If the distortion persists,
lower the Listening volume dial on the base.
Make sure there is at least 12 inches between your base and your
computer, and at least 6 inches between your base and your
telephone.
Lower the Listening volume dial and Speaking volume dial on the
base. For most telephones, the correct setting is position 2.
If the audio level is too low in this position, adjust the headset
volume control to increase the headset speaker volume.
If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is a finger's width from the corner of your mouth.
Adjust the Configuration switch. The most commonly used
position is "A".
Move the base further away from your phone.
If the base power supply is plugged into a power strip, plug it
into the wall directly.
Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
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