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DS3311, DS4411, 409896, DS2205, DS2307
TROUBLESHOOTING GUIDE
GENERAL
Problem
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
Lights dim in room
while the unit is on
Power cord gets
warm
APPEARANCE
Problem
Fireplace does not
turn on
Flame frozen
Flame not bright or
flame not visible
Log set dim, ember
bed not glowing
Flame Shutter
Cause
Improper circuit current rating
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Unit is drawing close to circuit
current rating
Normal operation
Defective power cord
Cause
Improper operation
Defective main on/off switch
Defective optional remote
control
Loose wiring
Defective flame motor
Loose wiring
Burnt light bulbs
Loose wiring
Defective light harness
Burnt light bulbs
Defective flame motor
Solution
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Replace hand held remote
control
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
The power cord may get
slightly warm to the touch
when the heater is on
Replace power cord
Solution
Refer to User's Guide
Replace main on/off switch
Install new battery into the
handheld transmitter
Check wiring connections
Replace flame motor
Check wiring connections
Replace light bulbs
Check wiring connections
Replace light harness
Replace light bulbs
Replace flame motor
Service Manual
Reference
Page 11
Service Manual
Reference
Page 6
Page 4
Page 7
Page 7
Page 5
Page 4
Page 5
Page 7
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