Centurion Spas CT 10000 Owner's Manual page 45

Customer Service Options
Option 1 – Dispatch Service Company
This option can take up to 12 days.
1-2 days for part to ship*
•
3-5 days for part to arrive at service company.
•
1-5 days for service company to schedule service call and
•
perform work.
* Orders received before 2P.M. EST are shipped the same day.
Option 2 – Ship Direct
This option can take 3-5 days. The simplicity of our modular control
panel allows anyone to replace parts in a matter of minutes.
Customers can elect to expedite direct shipping of parts to their
home.
Option 3 – Expedited Shipping
This option can take 1-2 days. Customer can elect overnight
shipping directly to them with minimal expense. The arrival of the
replacement component(s) would be next business day.
When you call, please have your spa's serial number ready. Your
spa has built-in self monitoring diagnostics capabilities. When
calling for warranty service, you may be required to assist with
minor diagnostic procedures. (Please stand next to spa when
calling).
A credit card must be provided to secure shipment of parts.
All repairs and replacements will be made in accordance with the
limited warranty. The consumer/purchaser is responsible for
mileage or travel charges incurred by authorized Centurion Spas
services companies.
Failure/damage due to an improper electrical installation will not
be covered under the terms of the warranty.
and mailed within 30 days of purchase to validate warranty.
Please make a copy before mailing. Mail to:
IMPORTANT WARRANTY INFORMATION
The warranty card MUST be filled out completely
Centurion Spas
Attn: Technical support
5701 E. Hillsborough Ave., Suite 2450
Tampa, FL 33610
or FAX to: (727) 572-4567
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