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Scale will not light up.
1. Check to make sure wall outlet has power to it.
2. Check and make sure power cord is plugged in.
3. Turn scale on by pushing the power switch on the left side of the scale.
4. Call for service.
Scale lights up but all functions are inoperable (locked up).
1. Unplug scale from wall outlet, wait 10 seconds, plug scale back in. Turn the scale on by pushing the power
switch on the left side of the scale.
2. Call for service.
Scale not weighing properly.
1. Make sure scale weigh platter is mounted to scale properly.
2. Check to make sure nothing is touching weigh platter. If anything touches the platter it will affect the weight
display.
3. Call for service.
Labels are automatically printing when an item is placed on the weigh platter.
1. The machine is set in automatic mode. Press the AUTO MANU key to switch the scale back to manual mode.
The AUTO indicator will disappear.
Labels will not come out when print key is pushed.
1. Make sure labels are properly installed as outlined on page 65.
2. Make sure labels have not stuck to print head area.
If labels have become stuck to print head, NEVER use any sharp or metal object to scrape
labels from print head. Doing so will cause great damage to print head. Clean print head as
outlined on page 17.
Print on labels is not clear.
1. Refer to page 17 for print head cleaning.
Error Messages
Err
--2
PLU description contains too many characters.
Err
--4
Extra message contains too many characters.
Err
--7
Store name or address contains too many characters.
Err
--8
Scale is out of labels.
Err
--9
The label is not in the proper position. See page 6 for label loading procedures.
Err
-10
Special price entered is equal to or over the preset PLU price.
Page 18
Troubleshooting
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