Wincor Nixdorf TH420 User Manual
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Wincor Nixdorf TH420 User Manual

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TH420
Thermal Printer
User Guide

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Summary of Contents for Wincor Nixdorf TH420

  • Page 1 TH420 Thermal Printer User Guide...
  • Page 2 Please send us a copy of this page if you have any constructive criticism. We would like to thank you in advance for your comments. With kind regards, Wincor Nixdorf International GmbH Dokumentation RD PD1 Wernerwerkdamm 16 Gebäude 36 D-13629 Berlin E-mail: retail.documentation@wincor-nixdorf.com...
  • Page 3 TH420 Thermal Printer User Gui de Edi ti on February 2005...
  • Page 4 Mi cro soft and Wind ows NT are re gis te red Tra de marks of Mi cro soft Cor po ra ti on in the U.S.A. and/or ot her coun tries BEET LE® is a re gis te red tra de mark of the Win cor Nix dorf In ter na tio nal GmbH, Ger ma ny Co py right ©...

  • Page 5: Table Of Contents

    Contents Manufacturer’s De cla ra ti on and Ap pro val ......1 Ge ne ral Aut ho ri za ti on .................1 FCC-Class A De cla ra ti on................1 User In for ma ti on ..................1 Sa fe ty In for ma ti on..................2 In struc tions for Main ten an ce ...............3 War ran ty .....................3 Re cy cling ....................3...
  • Page 6 Com mu ni ca ti on ca bles ................23 Po wer supp ly ca ble ................25 Ca ble rou ting ..................25 Test the prin ter ..................26 Using the Prin ter..............29 Prin ting on forms or checks ..............29 To print on a form or check ..............30 Clea ring check flip pa per jams ..............31 To cle ar a pa per jam from the op tio nal check flip as sem bly ....31 Prin ter con fi gu ra tions ................32...

  • Page 7: Manufacturer's Declaration And Approval

    User Information Wincor Nixdorf does not ac cept re spon si bi li ty for ra dio and TV in ter fe ren ce and faults that are cau sed by un aut ho ri zed chan ges that have been made to...

  • Page 8: Sa Fe Ty In For Ma Ti On

    SA FE TY IN FOR MA TI ON ap pro ved by Win cor Nix dorf may not be con nec ted to the de vi ce. The user is re spon si ble for any faults and in ter fe ren ce that are cau sed as a re sult. Re pair work on the de vi ces should only be car ried out by aut ho ri zed and spe ci al ly trai ned per son nel.

  • Page 9: Instructions For Maintenance

    Instructions for Maintenance Cle an your TH420 regularly with an ap pro pria te sur fa ce clea ning pro duct. Make sure that the de vi ce is swit ched off, con nec tor ca bles are un plug ged and that no moi stu re is al lo wed to get into the in si de of the de vi ce.

  • Page 10: Voluntary Control Council For Interference (Vcci) Radio Frequency Interference Statement

    Re cy cling Cen ter, which is cer ti fied pur su ant to ISO 9001. So don’t sim ply throw your TH420 on the scrap heap when it has ser ved its time, but take ad van ta ge of the en vi ron men tal ly smart up-to-date re cy cling...

  • Page 11: About This Guide

    ABOUT THE PRINTER About This Guide What is in this guide The four chapters that follow are organized according to what you want to learn about the printer, learn about the set up, operation, and routine testing and servicing of the printer. Chapter About the Printer What the printer does How it communicates...
  • Page 12 WHAT IS IN THIS GUIDE No tes in the ma nu al are mar ked by this sym bol. This sym bol is used for war nings.

  • Page 13: About The Printer

    The TH420 fits easily in spaces where no other hybrid printer can and connects to most host computers via the Dual 9-pin /USB interface or 25-pin...

  • Page 14: About The Universal Serial Bus

    DIP Switches The printer’s standard command set allows it to work with software written for Wincor Nixdorf or other compliant printers. A variety of sensors enables the printer to communicate its status to the host computer. The printer also has an electronic journal feature.
  • Page 15 Up to 127 devices: One host can support up to 127 devices with the use of hubs. “Free ports”: Wincor Nixdorf BEETLE systems and the most PC architecture machines contain two USB ports in the base hardware. These advantages have become attractive to the POS industry for a couple of reasons.

  • Page 16: User Controls

    USER CONTROLS User Controls Re ceipt cover Receipt Front cover Pa per feed but ton Slip of check On-line, Pa per Sta tus, Er ror light (green) Re set button Ex ten ded Slip- in slip table LED (green) The printer has the following controls: The paper feed button (1) advances the receipt paper and is used in navigating configuration menus.

  • Page 17: Available Printer Configurations

    AVAILABLE PRINTER CONFIGURATIONS The printer also indicates its status when it is first turned on, or after it has been reset, by beeping. A single beep indicates the printer has successfully completed its startup routine. If the printer beeps in a single, double, or triple pattern at first power on, please call your service representative.

  • Page 18: Ther Mal Re Ceipt Prin Ter

    STANDARD FEATURES Remote diagnostics capability tracks important printer data. 2 MB flash memory standard available memory for multiple logos, graphics, user-defined character set, and user data storage. 16-bit electronics architecture. Communication rate up to 115,200 baud. Flash download mode lets the user upgrade the printer’s firmware. Ther mal re ceipt prin ter Extremely fast and quiet two-color thermal printhead.

  • Page 19: Im Pact Slip Prin Ter

    STANDARD FEATURES Im pact slip prin ter Bi-directional impact printhead designed for a very long life. Snap-on ribbon cassette. Prints on forms up to five plies. Horizontal flatbed extended slip table. Form insertion flexibility: insert forms in front or from the side. Form alignment sensors and LED indicator.

  • Page 20: Options

    OPTIONS Options Con nec ti vi ty Three standard plug-in printed circuit boards are available depending on the communication interface required. Interfaces with 25-pin RS-232C only, USB only can be provided. Communication cables are available for all interfaces.

  • Page 21: Setting Up The Printer

    Cardboard support for cantilever (on slip table) Foam restraint for carriage (behind front cover) Ribbon cassette TH420 Two-Color Thermal Receipt and Impact Slip Printer: Setup Guide To report any missing materials, or to report a printer that was damaged during shipping, call your supplier.
  • Page 22 REMOVE THE PACKING RESTRAINTS Re ceipt cover Card bo ard support Front cover Carriage Foam restraint Re ceipt cover Pa per roll supports Sam ple pa per roll Test printout...

  • Page 23: Load Or Change The Receipt Paper

    LOAD OR CHANGE THE RECEIPT PAPER Load or change the receipt paper Change the paper when either a colored stripe appears on the receipt paper or the printer’s on-line, paper status, error LED slowly flashes (indicating ± 2 m (15 ± 10 feet) of paper remains on the roll). Change the that 5 paper as soon as possible to avoid running out of paper part way through a transaction.
  • Page 24 LOAD OR CHANGE THE RECEIPT PAPER If changing the type of paper being used (monochrome vs. two-color version or manufacturer type), you will need to send the “Set paper type” (1D 81 m n) command. Use the “Set paper type” (description found in the ) or selection in the configuration menu.

  • Page 25: Installing Or Replacing The Ribbon Cassette

    Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent printing on the receipt. You must use an approved Wincor Nixdorf ribbon cassette with the check flip option to prevent jamming or other ribbon problems.

  • Page 26: Re Pla Cing A Used Rib Bon Cas Set Te

    INSTALLING OR REPLACING THE RIBBON CASSETTE Knob Cassette My lar shield Prin the ad Ribbon Re pla cing a used rib bon cas set te Open the front cover (1) by grasping the cover on each side at the bottom and swing up.

  • Page 27: Choose A Location

    CHOOSE A LOCATION Choose a location Re ceipt cover 280 mm (11.0") 178 mm (7.0") 229 mm (9.0") Ex ten ded slip table 264 mm (10.4") 347 mm (13.7")

  • Page 28: Con Nect The Ca Bles

    CON NECT THE CA BLES The TH420 printer takes up relatively little counter space and may be set on or near the host computer. With the RS-232C interface, you can place the printer up to 50 feet/15 m (with the USB interface up to 15 feet/5 m) from the host computer and power supply.

  • Page 29: Cash Dra Wer Ca Bles

    CON NECT THE CA BLES Cash dra wer ca bles The cash drawer cable connects the printer to one or two cash drawers. Be careful to connect correct cable into printer cash drawer connector. Plug the cable into the cash drawer connector (standard phone jack) located at the rear of the printer.
  • Page 30 CON NECT THE CA BLES RS-232C 25-pin com mu ni ca ti on con nec tor panel Po wer supp ly con nec tor 25-pin RS-232C com mu ni ca ti on connector If in stal ling the USB com mu ni ca ti on ca ble: Turn off the host computer.

  • Page 31: Po Wer Supp Ly Ca Ble

    CON NECT THE CA BLES Po wer supp ly ca ble To avoid damage to the printer, connect the power supply cable last. Po wer supp ly con nec tor USB con nec tor Plug the power cord into the power supply. Route the cash drawer and power supply cables through the strain relief as shown in the next page, When the printer is configured for USB and the native “Cable routing”.

  • Page 32: Test The Prin Ter

    CON NECT THE CA BLES Test the prin ter The test prints a list of various printer settings (Diagnostic form) and partially cuts the paper if a knife is installed (see sample on next page). The test printout items may vary depending on the printer model. This printout may be useful to a service representative if there is a problem.
  • Page 33 CON NECT THE CA BLES When the printer begins printing let go of the paper feed button. The diagnostic printout will print. Review this printout for printer settings. If you wish to change any of these settings go to the configuration menu as instructed at the bottom of the printout.
  • Page 34 CON NECT THE CA BLES...

  • Page 35: Using The Printer

    Check printing (printing the date, payee, and amount on the check face) Check endorsement Although the illustration below shows a check being inserted into the printer, these instructions apply to any type of form. The TH420 can print on forms up to five parts thick. Front co ver...

  • Page 36: To Print On A Form Or Check

    PRINTING ON FORMS OR CHECKS To print on a form or check Insert the form or check (check shown in the illustration) from the front and place it on the slip table with the print side up. If the form is extra long, you may need to insert it from the side.

  • Page 37: Clearing Check Flip Paper Jams

    CLEARING CHECK FLIP PAPER JAMS Clearing check flip paper jams To cle ar a pa per jam from the op tio nal check flip assembly Look in the window of the check flip assembly. If the jammed check is visible, open the window and remove it (1). Check Check flip wind ow door If the jammed check is not visible in the window, open the front cover (2)

  • Page 38: Printer Configurations

    Hard wa re (DTR/DSR) or soft wa re (XON/XOFF) flow con trol Data re cep ti on er rors Al ter na te DTR/DSR Diagnostic Modes Nor mal Da tas co pe Re ceipt test Slip test Check flip test Printer Emulations TH420 na ti ve mode...
  • Page 39 PRINTER CONFIGURATIONS Printer settings and functions Emu la ti on/soft wa re op ti on sub-menu Prin ter ID mode De fault li nes per inch Car ria ge re turn usa ge De fault font Font size Slip eject at re ceipt se lect Hard wa re op tions sub-menu Print he ad set ting Pa per type name...

  • Page 40: Configuring The Printer

    CONFIGURING THE PRINTER Configuring the printer The configuration menu allows you to select functions or change various settings for the printer. Instructions printed on the receipt, guide you through the processes. When changing the paper type, you will need to either send the “Set paper type”...
  • Page 41 CONFIGURING THE PRINTER The prin ter pau ses and waits for a main menu se lec ti on to be made (see sam ple prin tout be low.) Follow the printed instructions on the scrolling menu by pressing the paper feed button as indicated below to make selections. In di ca te "Yes"...

  • Page 42: Communication Interface

    COM MU NI CA TI ON IN TER FA CE If you would like to continue configuring the printer, select “No”. The printer returns to the configuration menu where you can set parameters again. Com mu ni ca ti on in ter fa ce To change the communication interface settings (except Ethernet), enter the configuration menu, select “Set Communication Interface”...

  • Page 43: Di Ag Nos Tic Mo Des

    COM MU NI CA TI ON IN TER FA CE 2400 baud 1200 baud Number of data bits can not be changed (not shown on prin tout) Stop bits can not be changed (not shown on printout) Parity can not be changed (not shown on printout) Hardware flow control Soft wa re (XON/XOFF) Hard wa re (DTR/DSR)

  • Page 44: En Ab Le Or Dis Ab Le Data Sco Pe Mode

    COM MU NI CA TI ON IN TER FA CE Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer. See "Configuring the printer" for instructions on how to enter the configuration menu.

  • Page 45: En Ab Le Or Dis Ab Le Re Ceipt Test Mode

    COM MU NI CA TI ON IN TER FA CE En ab le or dis ab le re ceipt test mode The receipt test mode verifies proper receipt printing. Receipt test is enabled and disabled by selecting the “Diagnostic Modes” sub-menu of the configuration menu.

  • Page 46: En Ab Le Or Dis Ab Le Check Flip Test Mode

    COM MU NI CA TI ON IN TER FA CE En ab le or dis ab le check flip test mode The check flip test verifies that the check flip mechanism will flip an inserted check only. It does not read the check. Check flip test is enabled or disabled by selecting the “Diagnostic Modes”...

  • Page 47: Printer Settings And Functions

    If it becomes necessary to clear lasting printer tallies, please contact an Wincor Nixdorf representative for instructions. Press the paper feed button as instructed to select the printer settings you want.

  • Page 48: Se Lect The Hard Wa Re Op Tions Sub-Menu To Set

    Choose an energy level no higher than necessary to achieve a dark printout. Failure to observe this rule may result in a printer service call or voiding the printer warranty. Running at a higher energy level will reduce the printhead life. Consult your Wincor Nixdorf technical support if you...
  • Page 49 (stan dard), 75-watt power supply (Enables printer to op ti mi ze speed at higher dot co ver age.) Alternate reset feature This feature allows you to reset the TH420 by opening and closing the front cover instead of using the dip switch or reset button. Knife option This should only be changed if the option is added or removed.

  • Page 50: Preventing Overheating Of The Printhead

    PREVENTING OVERHEATING OF THE PRINTHEAD Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line). The restrictions are ambient temperature, the percentage of time (measured against one minute) of continuous solid printing, and the amount of coverage.

  • Page 51: Troubleshooting The Printer

    A solid black line is 100% dot coverage. Troubleshooting the printer The TH420 color printer is a simple, generally trouble-free printer, however unexpected conditions my arise. For example, the power supply may be disconnected or the thermal printhead may overheat.

  • Page 52: Prin Ter Beeps

    TROUBLESHOOTING THE PRINTER Status LED behavior Power off Firmware download Fast blink Level 0 diagnostics Fast blink (entered at power on or in reset) Paper low Slow blink Temperature error Voltage error Cover open (receipt, slip or flip) Fast blink Paper out Carriage jam Slip jam...

  • Page 53: Prin Ter Will Not Print

    TROUBLESHOOTING THE PRINTER Prin ter will not print Condition Possible causes What to do The on-line, paper status, The receipt paper may be Check that the receipt paper error LED is blinking and the out, the cover open,the is properly loaded and covers printer won’t print.

  • Page 54: Slip-In Led Does Not Light (Rec Tan Gu Lar Green Led On Slip Tab Le)

    TROUBLESHOOTING THE PRINTER The on-line, paper The slip is jammed. Open the front cover and clear paper status, error LED is from path. blinking. The carriage is jammed. Open front cover and clear paper from path. A jam during flip. If visible through front window, open access door and clear paper jam, if not, open front cover and clear jam.

  • Page 55: Poor Forms Print Qua Li Ty

    TROUBLESHOOTING THE PRINTER Poor forms print qua li ty Condition Possible causes What to do Printer starts to print, Communication error or Check the interface cable. Check but stops while form is software error. that the software is working being printed. properly.
  • Page 56 TROUBLESHOOTING THE PRINTER Print is light or spotty. Paper roll loaded Check that the paper is loaded properly. incorrectly. Thermal printhead is Use recommended thermal receipt dirty. paper. Clean the thermal printhead with an alcohol pen prior to going back to an approved paper.

  • Page 57: Slip Sta Ti On And Flip Pro Blems

    Replace ribbon cassette with a cassette jams when check flip cassette. Approved approved for the check flip option. options is used. The Wincor Nixdorf check flip option. cassette must be used . The kni fe does not ope ra te...
  • Page 58 Terms not feeding into the slip/forms area properly Missing dots in slip or forms printing Printer will not cycle or stop when required Illegible characters Paper will not feed Knife will not cycle or cut Platen will not open or close Printer will not communicate with the host computer...

  • Page 59: Paper And Supplies

    FORMS SPECIFICATIONS Paper and Supplies Forms specifications The TH420 prints on single- or multiple-part forms in the slip station (up to five-part forms). Forms and slips must meet the following requirements: Front insertion (minimum) 51 mm (2.00") wide 68 mm (2.68") long Side insertion (minimum) 203 mm (8.0") wide...
  • Page 60 SLIP FORMS - RE COM MEN DA TIONS The slip form should be flat and void of curls or wrinkles, especially at the top. Considerations for glued edges on slip paper No glue on bottom edge (1). Right or top edge (2): Paper feeding and insertion are affected by gluing method, length of edge, and quality of glue used.

  • Page 61: Check Specifications

    CHECK SPECIFICATIONS Check specifications Check specifications for paper are defined by American Standards ANSI X9.13 and ANSI X9.18, and International Standard ISO 1004. Minimum check size: 70 mm (2.75") wide x 152 mm (6.00") long Maximum check size: 95 mm (3.75") wide x 222 mm (8.75") long...

  • Page 62: Technical Data

    4,3 kg (9.4 lbs.), non-MICR Power Requirements 24 VDC, 3 Amps Software and Firmware Capability Emulations Available Application Compatible Escape Commands (ACEC) TH420, ColorPOS® RE-Z ready Data Buffer User Memory MB: 1 to 12 MB (optional) shared for graphics, logos, user defined characters, user data storage, and...
  • Page 63 TECHNICAL DATA Printer Drivers OLE POS for Windows compatible Java POS, RDI POS, LRDI Software Support Thermal Paper Requirements Paper Type Direct Thermal, POS Grade(s), special requirements for color printing Paper Roll 3.15 in. x 3.5 in. (80 mm x 90 mm) (W x Dia.) Impact Slip Forms Requirements Size...
  • Page 64 Herausgegeben von/Published by Wincor Nixdorf International GmbH D-33094 Paderborn...

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