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Cisco DVR Configuration Manual

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4011411 Rev B
DVR Configuration Guide

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  Summary of Contents for Cisco DVR

  • Page 1 4011411 Rev B DVR Configuration Guide...
  • Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners.
  • Page 5: Table Of Contents

    Quick Settings Menu ....................... 16 Recording Control: Prevent Subscribers from Recording a Service ....... 17 DVR Channel Display: Display the Recorded List when Tuning to the DVR Channel .......................... 19 First Runs Recording Option: Allow Subscribers the Option to Record First Runs of a Program, Not Reruns .....................
  • Page 6 Contents Appendix A EID Conversion Table Converting a Package EID from Hexadecimal to Decimal ..........56 Index 4011411 Rev B...
  • Page 7: About This Guide

    Introduction This guide describes how to enable Explorer® Digital Video Recorders (DVRs) to use DVR features. It also describes how to customize features of the DVR services so they function according to your business needs. Enhancing Your Subscribers' Experience: SARA Configurable Options User Guide is a companion document to this guide.
  • Page 8 Explorer Digital Video Recorder User’s Guide (part number 4003870)  ® Getting Started With the Explorer 8000 and 8000HD DVR (part number 740246)  Getting Started With the Explorer 8300 and 8300HD DVR (part number 4004007)  Guide to Using Your Digital Video Recorder in Stand-Alone Mode (part number ...
  • Page 9: Chapter 1 Enabling Dvr Service

    This chapter describes two different methods for enabling DVR service: a global method and a package method. When enabled using a global method, all DVRs are enabled for DVR service. When using the package method, only the DVRs that have been authorized for DVR service with a DVR package are enabled for DVR service.
  • Page 10: Procedure Overview

    If you are enabling the DVR service with conditional access, make certain that you know the package name that your billing system uses to enable or disable the DVR service. If you do not know the name, contact your billing system operator to obtain the correct package name.
  • Page 11: Adding A Dvr Package To The Dncs

    Does a DVR package appear in the Package List window?  If yes, a DVR package has already been added to the DNCS. Go to step 8.  If no, you need to add a DVR package to the DNCS.
  • Page 12 Click Save to save this package in the DNCS database and close the Set Up Package window. The package appears in the Package List window. From the Package List window, select the package you will use to authorize DVR service. From the Package List window, select the package you will use to authorize DVR service.
  • Page 13: Adding A Dvr Service To The Sam

    Adding a DVR Service to the SAM Adding a DVR Service to the SAM The Application URL that you enter when creating a SAM DVR service determines whether the DVR service uses open (global) or conditional (package) access. Follow these instructions to globally or conditionally authorize DVRs for the DVR service.
  • Page 14 Record the service name here: __________________________________. Note: You need this name as you continue to set up the service. Add DVR service to Channel Maps. Go to Adding the DVR Service to Channel Maps (on page 7). 4011411 Rev B...
  • Page 15: Adding The Dvr Service To Channel Maps

    Adding the DVR Service to Channel Maps Adding the DVR Service to Channel Maps This section describes how to add the DVR service to channel maps so that subscribers who are authorized for DVR service can access the service. After you have registered the DVR service with the SAM, follow these instructions to add the DVR service to appropriate channel maps.
  • Page 16 DVR service to verify that channels were added. Repeat steps 3 to 8 for each channel map that requires DVR service, and then go to step 10. 4011411 Rev B...
  • Page 17 11 Now that you have successfully enabled DVR service, continue preparing the DVR service for use in one of the following ways:  If you want to customize DVR service so that it meets your business needs, go to Customizing DVR Services (on page 11). ...
  • Page 19: Chapter 2 Customizing Dvr Services

    Chapter 2 Customizing DVR Services Introduction This chapter describes the default settings for DVR services and describes the different ways you can customize these settings. This chapter also provides instructions for configuring your system to support each customized setting. In This Chapter ...
  • Page 20: Ways To Customize Dvr Service

    Chapter 2 Customizing DVR Services Ways to Customize DVR Service Tables in this section describe the ways you can customize the behavior of DVR services. To customize a behavior shown in these tables, refer to the appropriate procedure that appears later in this chapter.
  • Page 21 Custom Behavior DVR Channel When subscribers tune to the When customized, the Recorded List Display channel that provides DVR service, a screen, as shown here, displays when generic DVR service screen displays subscribers tune to the channel that as shown here.
  • Page 22 Power Save Feature By default, the Power Save feature is When customized, the Power Save enabled for DVR service. When this feature is disabled for a DVR. feature is enabled, a DVR spins To disable the Power Save feature, down the hard disk drive and contact Cisco Services for assistance.
  • Page 23 Ways to Customize DVR Service Subscriber Impact DVR Behavior Default Behavior Custom Behavior Stand-Alone By default, a DVR is not authorized When customized, DVRs are Authorization for stand-alone mode. As a result, authorized for stand-alone mode. As a DVRs cannot play recordings unless...
  • Page 24: Record From Quick Settings Menu: Allow Subscribers To Record A Program From The Quick Settings Menu

    Click Save. The Application Server sends this custom behavior to all DVRs in your system. As a result, subscribers with a DVR can record a currently tuned program by either pressing the RECORD key on the remote control or by making a selection from the Quick Settings menu.
  • Page 25: Recording Control: Prevent Subscribers From Recording A Service

    ATTENTION: Recording feature not available on this channel Important! You should disable the DVR functionality for any services that you do not want subscribers to record. Preventing Subscribers from Recording a Service From the SAM Service List window, highlight the service that you do not want subscribers to record.
  • Page 26 If yes, continue customizing the service by following the appropriate procedure in this chapter.  If no, verify that DVR service functions according to the customizations you have made. Go to Testing DVR Services (on page 37). 4011411 Rev B...
  • Page 27: Dvr Channel Display: Display The Recorded List When Tuning To The Dvr Channel

    DVR Channel Display: Display the Recorded List when Tuning to the DVR Channel This section describes how to customize the DVR service so that the Recorded List displays instead of the default screen whenever subscribers tune to the DVR channel. Otherwise, the generic DVR service screen displays whenever subscribers tune to the DVR channel.
  • Page 28 Set Up SAM Service window. The SAM Service List window updates to include the new service with its system-assigned service ID and application URL tag. As a result, the Recorded List now displays whenever subscribers tune to the DVR channel.
  • Page 29: First Runs Recording Option: Allow Subscribers The Option To Record First Runs Of A Program, Not Reruns

    Option to Record First Runs of a Program, Not Reruns This section describes how to customize the DVR service to support the First Runs feature so that subscribers have the option to record first runs (new episodes) of a program and not record reruns.
  • Page 30 Chapter 2 Customizing DVR Services Important: Be aware that not all IPG data providers support the Rerun flag. When this occurs, all episodes of a program (first runs and reruns) will be identified as first runs and will display the NEW icon. As a result, when...
  • Page 31 If you do not know the name, contact your billing system operator to obtain the correct package name. Task Overview The following tasks summarize how to enable DVR service with conditional access. Note: The rest of this section provides detailed instructions for the tasks summarized below.
  • Page 32 Chapter 2 Customizing DVR Services Adding an FRDA Package to Conditionally Enable First Run Episode Filtering Follow these instructions to add an FRDA package to the DNCS. Important: For this feature to function, the IPG content provider must set the rerun flag correctly.
  • Page 33 Controlled access (package method): To provide this feature only to – subscribers who have a DVR and who are authorized for the FRDA package, enter dummyURL;EID=#, replacing the # symbol with the decimal equivalent of the EID for the FRDA package.
  • Page 34: Power Save: Disable The Power Save Feature

    After the additional 5 minutes elapse with no user activity, the Power Save feature spins down the hard disk drive in the DVR and activates a screen saver feature. (In releases prior to DVR 1.5.2, the Power Save feature behaves differently following 5 additional minutes of inactivity.)
  • Page 35 Cisco strongly recommends that you leave the Power Save feature enabled. However, if you have some subscribers who request that the Power Save feature be disabled, we can provide a mechanism for you to disable the feature. Contact Cisco Services for assistance.
  • Page 36: Stand-Alone Authorization: Authorize Dvrs For Stand-Alone Mode

    When in stand-alone mode, all DVR controls (such as pause, reverse, and fast- forward) are available for controlling recordings in the Recorded List. Note: When a DVR is in stand-alone mode and the Guide key is pressed, the SARA client displays a barker indicating that the program guide is unavailable.
  • Page 37 Stand-Alone Authorization: Authorize DVRs for Stand-Alone Mode How Is Stand-Alone Mode Enabled? Before a DVR can be placed in stand-alone mode, the set-top must first be authorized for stand-alone mode with a Stand-Alone package from the headend. Once authorized, the absence of system information (SI) data on the forward data channel (FDC) tells the client to enable stand-alone mode for set-tops authorized with the Stand-Alone package.
  • Page 38 Chapter 2 Customizing DVR Services How Is Stand-Alone Mode Disabled? As described in the following section, the presence of SI on the FDC tells a DVR that has been authorized for stand-alone mode to disable stand-alone mode. When the set-top has been relocated to its...
  • Page 39 DNCS because the DVR package can be used to control subscriber access to both DVR service and the stand-alone feature. As a result, you do not need to complete this procedure.
  • Page 40 Chapter 2 Customizing DVR Services 10 Click Cancel to close the Set Up Package window and return to the Package List window. 11 Click File and then select Close to close the Package List window and return to the DNCS Administrative Console.
  • Page 41 If yes, continue customizing the service by following the appropriate procedure in this chapter.  If no, verify that DVR service functions according to the customizations you have made. Go to Testing DVR Services (on page 37). 4011411 Rev B...
  • Page 42: Enable Block Title: Prevent Titles Of Recordings Blocked By The Parental Control Feature From Showing

    Staging Defaults Method — Enable the Block Title feature for DVRs that are being staged.  Addressable Method — Enable the Block Title feature for a single DVR. Using the Staging Default Method to Prevent Titles of Recordings Blocked by the Parental Controls Feature From Showing On the DNCS Administrative Console, select the Server Applications tab.
  • Page 43 DVR. Note: Because all changed settings are sent to the DVR, settings remain in bold even if they are changed back to their original settings.
  • Page 45: Chapter 3 Testing Dvr Services

    Chapter 3 Testing DVR Services Introduction This section describes how to test DVR services on a DVR in your headend to ensure that each service functions according to your customized settings. In This Chapter  Before You Begin ................... 38 ...
  • Page 46: Before You Begin

    Chapter 3 Testing DVR Services Before You Begin Before you begin, make sure that you have any one of the following for the DVR that you will use to test DVR services: MAC address  IP address  Serial number ...
  • Page 47: Quick Steps For Experienced Users

    Interface Modules tab > SAM Config). Provision a DVR in your headend for the DVR service. Note: To provision a DVR, add the DVR package to the set-top in your headend. Verify that the services function appropriately on the DVR you have provisioned by testing each feature you have customized.
  • Page 48: Testing Dvr Services

    Testing DVR Services This section provides detailed instructions for each of the following tasks required to test DVR services: Provision a DVR for the service as described in Provisioning a DVR for Services  (on page 40). Test the DVR you have just provisioned to ensure that it functions according to ...
  • Page 49 Verifying the Service Setup Follow these instructions to verify that you have successfully set up DVR services. Make sure the DVR is connected to the television, as well as to an RF feed into your network. Power on the DVR.
  • Page 50 ATTENTION: Recording feature not available on this channel.  First Runs Recording Behavior: Set up the All Episodes feature to record an episode that is being rerun. The DVR should not record an episode that is being rerun. ...
  • Page 51: Chapter 4 Supporting The Hard Disk Drive Test

    Chapter 4 Supporting the Hard Disk Drive Test Introduction This chapter begins by briefly describing the Hard Disk Drive (HDD) test, the set-top models that support the test, and how to configure the DNCS for the test. This overview is followed by procedures for setting up the DNCS support the HDD test and instructions for verifying that the procedures were performed successfully.
  • Page 52: What Is The Hdd Test

    The testparam.cfg file is located in the DNCS directory /dvs/resapp/Tools. The file is installed during the CD installation of set-top software. If you did not install the set-top software using a CD, or if this file is not present, contact Cisco Services. 4011411 Rev B...
  • Page 53: Setting Up The Dncs To Support The Hdd Test

    Setting Up the DNCS to Support the HDD Test Setting Up the DNCS to Support the HDD Test Quick Steps for Experienced Users The following steps summarize the tasks required to set up the BFS to support the HDD test. Experienced users may prefer to follow this summary. Users who require step-by-step instructions should go to Adding an HDD Test Server to the BFS (on page 46).
  • Page 54 Chapter 4 Supporting the Hard Disk Drive Test Note: To define these characteristics, display the Set Up Server window by following the quick path for your system configuration:  Single-site systems: DNCS Administrative Console > Application Interface Modules tab > BFS Client > File > New Server ...
  • Page 55 Setting Up the DNCS to Support the HDD Test Click Save to save your changes and close the Authorize BFS Server window. The HDD Test server has been added to the BFS. As a result, the hddtest server shows in the Server Name list, similar to the following example. Click File and select Close to close the window.
  • Page 56 HDD Test server has been set up successfully. During this process, you are instructed to load the HDD test on a local DVR and then run the HDD test on the DVR. A successful result indicates that the HDD Test server has been set up correctly.
  • Page 57 The DVR is connected to your DBDS network.  The HDD is known to be in good operating order. Reboot the DVR that you selected in step 1. When the DVR reboots, the SARA client does the following:  Reads the testparam.cfg file.
  • Page 58 Chapter 4 Supporting the Hard Disk Drive Test  For single-site systems, the Broadcast File Server List window opens. Click File and select All Sites.  For multiple-site (RCS-enabled) systems, the Please Select a Site window opens. Click File and select New Server. The Set Up Server window opens. Enter the following data into the fields of the Set Up Server window: ...
  • Page 59 Setting Up the DNCS to Support the HDD Test Finish setting up the BFS to support the HDD Test by placing the HDD Performance Specification file on the HDD Test server. Go to Placing the HDD Performance Specification File on the HDD Test Server (on page 51). Placing the HDD Performance Specification File on the HDD Test Server Note: This procedure can be used for systems that support multiple or single sites.
  • Page 60: How Do Staging Technicians Use The Hdd Test

    Staging Toolkit to run the HDD test utility and determine the health of the set-top hard-disk drive. The following figure summarizes the process technicians follow. When a DVR is returned from the field, a staging technician presses a sequence of keys on the remote control that turns on the Staging Toolkit.
  • Page 61: Chapter 5 Customer Information

    Chapter 5 Customer Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 63 Appx auto letter EID Conversion Table Appendix A Introduction The Entitlement ID (EID) allows you to control whether subscribers are authorized for a service. When you create a package, the system displays the EID in a hexadecimal format. To use the EID as part of a SAM service to authorize a service, you must enter the EID as a decimal value.
  • Page 64: Converting A Package Eid From Hexadecimal To Decimal

    Chapter 5 Customer Information Converting a Package EID from Hexadecimal to Decimal After you determine the DHCT package EID, use the following table to locate the EID in the HEX column. Then, locate the corresponding decimal value in the DEC column. For example, if the package EID is 1f, the decimal value is 31.
  • Page 65 • 23 adding DVR package to SAM • 5 first runs recording option • 12, 21 adding DVR service to channel maps • 7 FRDA • 23 authorize DVR for stand-alone • 30 add package to DNCS • 24 add service to SAM •...
  • Page 66 • 12, 17 recording • 12, 21 rerun feature support, checking for • 21 SAM service add DVR package to • 5 add stand-alone package to • 32 adding FRDA package to • 25 screen-saver logo • 12 service setup, verifying •...
  • Page 68 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.