Service Notifications; Troubleshooting Flowcharts; Start Diagnosis Flowchart - HP ProLiant DL380 User Manual

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 76)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 77)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
Start diagnosis flowchart (on page 76)
General diagnosis flowchart (on page 77)
Server power-on problems flowchart (on page 79)
POST problems flowchart (on page 82)
OS boot problems flowchart (on page 83)
Server fault indications flowchart (on page 85)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 77)"
2 "Power-on problems flowchart
page 79)"
3 "POST problems flowchart (on page 82)"
4 "OS boot problems flowchart (on page 83)"
5 "Server fault indications flowchart (on page 85)"
("Server power-on problems flowchart" on
Troubleshooting 76