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Preface: Guideline for HP Services
Emergency
support
Reactive
Services
98,5 %
© 2008 Hewlett-Packard GmbH (SAPCC Germany)
12/17/2008
9
The information contained herein is subject to change without notice
Proactive Services
Enhanced support
services
Proactive 24
Service
Increased
effectiveness
99,5 %
IT availability requirements
Ensure high
availability
Critical Service
20%
80%
Mission Critical Services
99,9 %
Directory
Applications
Mission Critical
Partnership
Achievement of
business objectives
through continual
improvement of IT
service quality
99,97 %
Technology
Solutions
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