Warranty - Datalogic Gryphon GBT4100 Quick Reference Manual

Warranty

Datalogic warrants to Customer that Datalogic's products will be free from defects in
materials and workmanship for a period of one year from product shipment.
Datalogic Scanning Limited Factory
Warranty
Warranty Coverage
Datalogic Scanning ("Datalogic") hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of Datalogic un-
der this warranty is limited to furnishing the labor and parts necessary to remedy any
defect covered by this warranty and restore the product to its normal operating con-
dition. Repair or replacement of product during the warranty does not extend the orig-
inal warranty term. Products are sold on the basis of specifications applicable at the
time of manufacture and Datalogic has no obligation to modify or update products
once sold.
If Datalogic determines that a product has defects in material or workmanship, Data-
logic shall, at its sole option repair or replace the product without additional charge
for parts and labor, or credit or refund the defective products duly returned to Data-
logic. To perform repairs, Datalogic may use new or reconditioned parts, compo-
nents, subassemblies or products that have been tested as meeting applicable
specifications for equivalent new material and products. Customer will allow Datalog-
ic to scrap all parts removed from the repaired product. The warranty period shall ex-
tend from the date of shipment from Datalogic for the duration published by Datalogic
for the product at the time of purchase (Warranty period). Datalogic warrants repaired
hardware devices against defects in workmanship and materials on the repaired as-
sembly for a 90 day period starting from the date of shipment of the repaired product
from Datalogic or until the expiration of the original warranty period, whichever is lon-
ger. Datalogic does not guarantee, and it is not responsible for, the maintenance of,
damage to, or loss of configurations, data, and applications on the repaired units and
at its sole discretion can return the units in the "factory default" configuration or with
any software or firmware update available at the time of the repair (other than the
firmware or software installed during the manufacture of the product). Customer ac-
cepts responsibility to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Datalog-
ic of the claimed defect before the expiration of the applicable Warranty period and
obtain from Datalogic a return authorization number (RMA) for return of the product
to a designated Datalogic service center. If Datalogic determines Customer's claim is
valid, Datalogic will repair or replace product without additional charge for parts and
labor. Customer shall be responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges prepaid. Datalogic shall
pay for the return of the product to Customer if the shipment is to a location within the
country in which the Datalogic service center is located. Customer shall be responsi-
ble for paying all shipping charges, duties, taxes, and any other charges for products
returned to any other locations. Failure to follow the applicable RMA policy, may re-
sult in a processing fee. Customer shall be responsible for return shipment expenses
for products which Datalogic, at its sole discretion, determines are not defective or
eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized
representatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and
tear, negligence, improper storage or use of parts or accessories not
approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any
other instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to provide proper
maintenance, including but not limited to cleaning the upper window in
accordance with product manual;
Quick Reference Guide
Warranty
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