Troubleshooting Tips; Installation Instructions - GE Profile PV977 Owner's Manual And Installation Instructions

Before you call for service...

Troubleshooting Tips

Save time and money! Review the chart below first
and you may not need to call for service.
Problem
Fan/Light does not
operate when either
button is pressed
Fan does not operate
when fan + or – buttons
or MEMORY/OFF button
is pressed
Loud or abnormal
airflow noise
Fan fails to circulate air
or moves air slower
than normal and/or fan
is making loud or
abnormal airflow noise
The hood controls are
not operating correctly
Early bulb failure
Hood does not appear
to operate when the
MEMORY/OFF button
is pressed. All collars
around the push buttons
are illuminated.
Possible Causes
A house fuse may be blown
or a circuit breaker tripped.
The blower connector is loose
or not plugged into its mating
connector.
Wrong duct size used in
installation.
Obstructions in duct work.
Damper blade on wall or roof
cap may not be open.
Metal grease filter and charcoal •Clean the metal grease filter and replace charcoal
filter (if present) may be dirty.
Control logic confused.
Replacing bulbs with bare hands.•Replace bulbs while wearing gloves to keep skin oils
The memory feature of this
hood has not been set. This is
normal.
What To Do
• Replace fuse or reset circuit breaker.
•Disconnect power to the unit. Remove the filters
and look up at the blower. If the blower connector
plug is loose or you see the connector dangling,
the installer failed to plug it in securely. See the
Installation Instructions for the plug location and how
to plug in the connector.
•This hood requires 8" ducting and a maximum duct
length of 100 equivalent feet to perform optimally.
Using smaller duct pipe or longer equivalent lengths
of duct pipe will cause improper venting. GE service
technicians cannot correct this issue if installed
improperly.
•Make sure nothing is blocking the vent. Make sure
your wall or roof cap has a blade or door.
•Make sure damper swings freely. Damper blades may
flip over and will not fully open when this happens.
Adjust to original position.
filter (if present). See Care and Cleaning of the Vent
Hood.
•Disconnect power to the hood by resetting the circuit
breaker. Wait 30 seconds to allow controls to reset.
off bulbs.
•Bulb wattage is too high. Replace with correct
wattage.
•Follow procedures for setting the MEMORY/OFF
button. Adjust the Fan and Light settings to your
preference.
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