Axis Q1755 User Manual page 55

Browser freezes
Older browsers
Problems uploading files
Limited space
Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or
very poor audio quality
Audio volume too low/high
Volume settings incorrect
Poor audio quality
CPU overloaded
Unsynchronized audio and video
Distorted audio
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Update your browser and Java to latest versions.
There is only limited space available for the upload of your own files. Try deleting
existing files to free up space.
Motion detection is based on changes in luminance in the image. This means
that if there are sudden changes in the lighting, motion detection may be trig-
gered mistakenly. Lower the sensitivity setting to avoid problems with lumi-
nance.
Check the sound card in the PC. Ensure that the mute button is not pressed and
the volume settings are correct.
Check that the correct Audio Input source is selected under Setup > Audio >
Source. Select Microphone for the internal microphone or for a connected exter-
nal microphone. Select Line for a connected line in source.
The volume of the microphone is either too high or too low. Change the volume
for the microphone in the toolbar on the Live View page.
Reduce the number of listeners and viewers and decrease the image resolution
and compression.
It is recommended that the camera's time setting is synchronized with an NTP
Server. This is enabled under System Options > Date & Time.
Check that the correct Audio Input source is selected under Setup > Audio Set-
tings > Source. Select Microphone for the internal microphone or for a con-
nected external microphone. Select Line for a connected line in source.
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AXIS Q1755/-E - Troubleshooting