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Section 2: Configuration Summary, Specifications,
Supplies and Support Resources
Support Resources
Unrivaled Service and Support
Behind every Xerox
product is a large network
®
of customer support that's unrivaled in the
industry and available when you need it.
Xerox service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be confident
when you choose Xerox. Plus, Genuine Xerox
supplies are always readily available.
Xerox
Office Services Support
®
Asset Management Services
• Asset Optimization and Tracking – Process
and tools to optimize an enterprise's office
output infrastructure and reduce overall costs
• Break-Fix Management – Single point of
ownership and management for break-fix
service for all brands of office output devices
• Supplies Management – Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and Output Management Services
• Output Management – Single point of
management of office output from all
output devices, regardless of manufacturer
• Image Capture and Workflow –
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
• Technology Procurement and Deployment
– A creative and flexible end-to-end print/
computer product acquisition solution that
uses a single-point-of-contact model while
lowering the total cost of acquisition
• Help Desk Services – A broad range of
enterprise services managed through a
®
centralized single point of contact and
delivered through an on-site or off-site model
• End User Services – Microsoft software
implementation, IT project consulting,
and customer education
Access Managed Services
• Student and Library Patron Access –
Custom designed and implemented
customer-managed solutions for student
and library patron print access management
Xerox eConcierge
Program
®
Free extended service coverage for eligible
Xerox
printers through Xerox eConcierge
®
$320 average value per year. Let the free Xerox
eConcierge
Supplies Assistant vastly simplify
®
every aspect of tracking and ordering printer
supplies for your networked printers for Xerox,
HP, Lexmark and other leading brands. The
Supplies Assistant desktop application sends an
automatic alert when supplies are low and it's
time to order replacements – before you run
out. The application automatically identifies
each printer model and its associated supplies,
so you don't have to. It even provides options
like standard capacity and high capacity toner
cartridges, when available.
Additional Information Sources
What's in the box:
• Phaser 4622 printer
• Toner cartridge (Average 13,000
standard pages*)
• Drum cartridge (Average 80,000
standard pages**)
• Power cord
• Software and Documentation CD
Phaser 4622 Front Panel:
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
On the web:
Visit
www.xerox.com/office
• Product, supplies and support information
• Finding your local Xerox sales representative
– a
®
www.xerox.com/office/support
Visit
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Downloading drivers
• Online documentation
* Declared Yield in accordance with ISO/IEC 19752. Yield
will vary based on image, area coverage and print mode.
** Approximate pages. Declared Yield based on letter-/A4-size
20 lb. (75 gsm) pages. Yield will vary based on media type,
size, weight, orientation, and usage patterns.
Xerox
Phaser
®
for:
for:
4622 Evaluator Guide
11
®
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