Troubleshooting - HAMPTON BAY ALTURA Use And Care Manual

Troubleshooting

Problem Solution
The fan will not start
The fan is noisy
The fan wobbles
Check the main and branch circuit fuses or breakers.
Check the line wire connections to the fan and switch wire connections in the switch housing.
Check the battery in the remote control.
Ensure you are in the normal range of 10-20 feet.
Remember to turn off the power supply before checking the dip switch settings.
Ensure all motor housing screws are snug.
Ensure the screws that attach the fan blade bracket to the motor hub are tight.
Ensure the wire nut connections are not rattling against each other or the interior wall of the switch
housing.
Allow a 24-hour "breaking in" period. Most noises associated with a new fan disappear during this time.
If you are using the Ceiling Fan light kit, ensure the screws securing the glassware are tight. Check that
the light bulbs are also secure.
Ensure the canopy is a short distance from the ceiling. It should not touch the ceiling.
Ensure your outlet box is secure and rubber isolator pads were used between the mounting plate and
outlet box.
Check that all blade and blade arm screws are secure.
Most fan wobble problems are caused when blade levels are unequal. Check this level by selecting a
point on the ceiling above the tip of one of the blades. Measure from a point on the center of each blade
to the point on the ceiling. Measure this distance. Rotate the fan until the next blade is positioned for
measurement. Repeat for each blade. Any measurement deviation should be within 1/8". Run the fan for
ten minutes.
Use the enclosed blade balancing kit if the blade wobble is still noticeable.
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