AT&T TL7910 User Manual
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AT&T TL7910 User Manual

Dect 6.0 cordless headset
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TL7910
DECT 6.0 cordless headset

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Summary of Contents for AT&T TL7910

  • Page 1 User’s manual TL7910 DECT 6.0 cordless headset...
  • Page 2 TL7910 DECT 6.0 Cordless Headset. Whether you want to connect directly to your phone line, deskset or computer, you can with the TL7910 headset. Control costs and support your mobile workforce with connectivity to Voice over IP (VoIP) services like Skype and Microsoft Lync .

  • Page 3: Serial Number

    Model number: TL7910 Type: DECT 6.0 cordless headset Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the headset base. Save your sales receipt and original packaging in case it is necessary to return this product for warranty service.
  • Page 4 Check to make sure the headset package includes the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide TL7910 TL7910 DECT 6.0 cordless headset DECT 6.0 cordless headset User's manual...

  • Page 5: Optional Accessory

    Optional accessory The TL7910 headset and base is also compatible with the TL7100 handset lifter. For more information about the handset lifter, visit our website at www.telephones.att.com TL7100...

  • Page 6: Table Of Contents

    User’s manual TL7910 DECT 6.0 cordless headset Table of contents Getting started Headset attachments ....18 Earbud .......... 18 Introduction ........1 Over the ear hook ....19 Quick reference guide - Over the head band ....22 headset ......... 2 Behind the neck band ..
  • Page 7 Appendix Adding and registering headsets ........34 Registration options ....34 Register a headset to your TL7910 headset base ... 35 Register a headset to an AT&T DECT cordless telephone base ....... 36 Deregistering headsets .... 38 Deregister all headsets from your TL7910 headset base ..........

  • Page 8: Getting Started

    Getting started Introduction The TL7910 is a cordless headset and base that allows you to have handsfree phone conversations. It can be used in different ways depending on your needs. Choose from the following three options. Connect your TL7910: •...

  • Page 9: Quick Reference Guide

    Getting started Getting started Quick reference guide - headset (On/off button and light) Press to make, answer or end a call (pages 28-29). Headset lights light status • On when the headset battery is low and the headset is charging in the headset base. •...
  • Page 10 Getting started Quick reference guide - headset VOL+/VOL- Slide the volume switch to the right or left to adjust the headset ringer volume while in idle mode (page 29), or the listening volume while on a call Earpiece (page 31). FLASH Battery with cover attached...

  • Page 11: Headset Alert Tones

    Getting started Quick reference guide - headset Headset alert tones • One long beep The headset is ready to take your voice command. (You have to install the AT&T Softphone Call Manager before using the voice command feature. For installation and operation instructions of the software, refer to the Installation and Operation Guide which can be found in the CD-ROM in the...

  • Page 12: Quick Reference Guide - Headset Base

    Getting started Quick reference guide - headset base Magnetic charging mount PAIR Place the headset here for Use to initiate headset charging. registration or deregistration. MUTE (light) PC (mode button PHONE (mode button and light) and light) Headset base lights •...
  • Page 13 Getting started Quick reference guide - headset base VOLUME /MICROPHONE Press the volume keys on the side of the headset base to adjust the speaking volume when on a call (page 31). (USB port) Open the port cover to plug in the USB cable for use with PC mode (page 15).
  • Page 14 Getting started Quick reference guide - headset base CORDED PHONE CONNECTION jack (blue dot) This jack is only used to connect the corded phone connection cable (page 13). TEL WALL JACK (red dot) POWER jack (green dot) Corded handset audio adjust switch Use this switch to adjust the corded handset audio when you have connected the headset base to a corded telephone...

  • Page 15: Installation

    Getting started Installation You must install and STOP See pages 9-10 charge the battery before for easy instructions. using the headset. Colored labels The cords provided with your headset are attached with colored labels to help you plug them into the correct jacks on the headset base.

  • Page 16: Battery Installation

    Getting started Battery installation The battery is permanently attached to the battery compartment cover. Do not try to separate them from each other. After installing the battery pack, charge it for at least 15 minutes. You may be able to make and receive short calls. For optimal performance, charge the headset battery for at least three hours before use.

  • Page 17: Headset Base Installation And Battery Charging

    Getting started Headset base installation and battery charging After installing the battery, charge the headset by placing it in the magnetic charging mount as shown below. The light turns on when the headset is charging. Plug the small end of the headset base power adapter into the POWER jack (green dot) at the back of the headset base.

  • Page 18: Headset Base Installation

    Getting started Headset base installation Installation options There are three installation options as described below. Option 1: Connect the headset to a telephone wall jack through the line splitter provided (see page 12). Option 2: Connect the headset to a corded phone using the corded phone connection cable provided (see pages 13-14).

  • Page 19: Option 1: Connect The Headset To A Telephone Wall Jack

    Getting started Headset base installation Option 1: Connect the headset to a telephone wall jack Make sure the CORDED HANDSET CONNECTED switch on the right side of the headset base is set to NO. Connect the line cords as shown below. Use the included line splitter to connect the headset base and your telephone to the same telephone wall jack.

  • Page 20: Option 2: Connect The Headset To A Corded Phone

    Getting started Headset base installation Option 2: Connect the headset to a corded phone Make sure the CORDED HANDSET CONNECTED switch on the right side of the headset base is set to YES. Connect the line cords as shown below. Use the included corded phone connection cable to connect the headset base to your corded telephone.
  • Page 21 Getting started Headset base installation Option 2: Connect the headset to a corded phone (cont.) After you have connected the headset base to your corded phone, you may need to adjust the corded handset audio switch at the bottom of the headset base for optimal sound quality.

  • Page 22: Option 3: Connect The Headset To Your Computer

    Getting started Headset base installation Option 3: Connect the headset to your computer Connect the headset base to your computer using the USB cable provided for VoIP calls. Plug the USB cable as shown below. Wait for your computer to indicate that it has recognized the headset.
  • Page 23 Getting started Headset base installation Option 3: Connect the headset to your computer (cont.) After you have installed the AT&T Softphone Call Manager, check to make sure the audio setting is properly configured in your Windows system. If you have installed Skype and/or Microsoft Lync and want to use them with your headset, make sure the audio settings are configured correctly in the programs as well.
  • Page 24 Getting started Headset base installation Option 3: Connect the headset to your computer (cont.) b) Audio settings in Skype: Launch the Skype program. Click on Tools, then Options. iii. Click on Audio settings. Make sure AT&T DECT Headset is selected under the speakers and microphone settings.

  • Page 25: Headset Attachments

    Getting started Headset attachments Earbud There are a total of six earbuds provided. One of them has been attached to the headset. They come in three sizes of which there are two types: one normal and one providing a deeper fit. Follow the steps below to change the earbud.

  • Page 26: Over The Ear Hook

    Getting started Headset attachments Over the ear hook There are three ear hooks provided. Choose the size that best fits your need to attach to the headset. Follow the steps below to attach an ear hook to the headset. To position the headset to wear on the left or right ear: •...
  • Page 27 Getting started Headset attachments To attach the ear hook to the headset: Make sure there is no headset attachment, except the earbud, connected to the headset. Insert the earpiece into the ear hook loop, as shown in Figure 3. Press the edge of the ear hook loop towards the earpiece until it clicks into place, as shown in Figure 4.
  • Page 28 Getting started Headset attachments To remove the ear hook from the headset: Hold the headset with one hand. Twist and pull the ear hook with the other hand until it separates from the earpiece.

  • Page 29: Over The Head Band

    Getting started Headset attachments Over the head band There are two over the head bands provided. Choose the one that best fits your need to attach to the headset. To attach the head band to the headset: Make sure there is no headset attachment, except the earbud, connected to the headset.
  • Page 30 Getting started Headset attachments To remove the head band from the headset: Hold the headset with one hand and the ear pad with the other hand. Twist and pull the headset until it separates from the ear pad.

  • Page 31: Behind The Neck Band

    Getting started Headset attachments Behind the neck band By default, the ear pad on the neck band is positioned to be worn on the right ear. To attach the headset to the neck band: Make sure there is no headset attachment, except the earbud, connected to the headset.
  • Page 32 Getting started Headset attachments To wear the headset on your left ear: Remove the ear pad and supporting pad from the neck band by carefully pulling them up through the stems at the end of the neck band, as shown in Figure 12. Ear pad Supporting pad Figure 12...
  • Page 33 Getting started Headset attachments To remove the neck band from the headset: Hold the headset with one hand and the ear pad with the other hand. Twist and pull the headset until it separates from the ear pad. .

  • Page 34: Operation

    Operation Operation Headset operation Power on/off the headset Power on the headset before use. To power on the headset: • Place the headset in the headset base. -OR- • Press and hold for two seconds. light flashes blue three times and you hear three beeps when it is being powered on.

  • Page 35: Phone Mode

    Operation PHONE mode Make a call To make calls on your home or office telephone line, press PHONE on the headset base for PHONE mode. When the headset base is connected to a telephone wall jack (installation option 1): Follow the instructions in your telephone user’s manual for making calls.

  • Page 36: End A Call

    Operation PHONE mode End a call When the headset base is connected to a telephone wall jack (installation option 1): • Press on the headset or place the headset in the headset base. When the headset base is connected to your corded phone (installation option 2): •...

  • Page 37: Caller Id Announce

    Operation PHONE mode Caller ID announce The Caller ID Announce feature lets you know who is calling without having to look at the display. You have to install the AT&T Softphone Call Manager on your computer to use the Caller ID announce function. The software is available in the CD-ROM which comes with the package.

  • Page 38: Options While On Calls

    Operation Options while on calls Volume control To adjust the listening volume: • While on a call, slide the volume switch at the top of the headset towards VOL+ or VOL- to adjust the listening volume. to adjust the listening volume. To adjust the speaking volume: •...

  • Page 39: Mute

    Operation Options while on calls Mute The mute function turns off the headset microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE/ on the headset to turn off VOICE the headset microphone. The voice prompt "Mute on"...

  • Page 40: Switching Between Phone Mode And Pc Mode

    Operation Options while on calls Switching between PHONE mode and PC mode You can switch back and forth between PHONE mode and PC mode while on a call by pressing the corresponding mode button on the headset base. Once selected, the PHONE mode light or the PC mode light flashes twice every three seconds to indicate that line is on hold.

  • Page 41: Appendix

    Option 1: If you have previously deregistered your TL7910 headset from the headset base and want to register it back to the same base or another TL7910 headset base, see page 35. Option 2: You can deregister your TL7910 headset (see page 38) and then register it to an AT&T DECT 6.0 cordless...

  • Page 42: Register A Headset To Your Tl7910 Headset Base

    Appendix Adding and registering headsets Register a headset to your TL7910 headset base Make sure the battery is properly installed in the headset (see page 9). The light flashes slowly in red and blue to indicate the headset is not registered.

  • Page 43: Register A Headset To An At&T Dect Cordless Telephone Base

    Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base You must deregister the headset from the headset base first (see page 38). Make sure the battery is properly installed in the headset (see page 9). The light on the headset flashes slowly in red and blue to indicate the headset is not registered.
  • Page 44 Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base (cont.) It takes about 60 seconds to complete the registration process. light turns red when the headset is registered but not fully charged, or turns blue when it is registered and fully charged. To verify the registration, press the button on the headset and check for a dial tone.

  • Page 45: Deregistering Headsets

    Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all headsets from your TL7910 headset base Press and hold the PAIR button on the headset base (at least 10 seconds) until the MUTE light on the headset base turns on and starts to flash, then release the PAIR button.

  • Page 46: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com 1 (800) 222–3111 or call 1 (866) 288-4268 In Canada, dial My headset doesn’t work at all. • Make sure the power cord is securely plugged in.
  • Page 47 Appendix Troubleshooting There is no dial tone. • Try all the suggestions above. • Move the cordless headset closer to the headset base. You might have moved out of range. • Make sure that the CORDED HANDSET CONNECTED switch is set properly (page 12 or 13).
  • Page 48 Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • You must use a telephone on the same line or the corded phone connected to the headset base to dial out. Once you have dialed the number, you can press to join the call (page 28).
  • Page 49 Appendix Troubleshooting I am getting a buzzing sound on my headset or corded base speakerphone. • Your telephone may experience interference from the headset. To overcome this problem, move the headset base at least 12 inches away from the telephone. •...

  • Page 50: Incoming Call

    Appendix Troubleshooting • Relocate your headset base to a higher location. You may experience better reception by elevating the headset base. • If other phones in your home or office are having the same problem, the problem is in your wiring or local service. Contact your telephone service provider (charges may apply).
  • Page 51 Appendix Troubleshooting • Test a working phone at the phone jack. If another phone has the same problem, there may be a problem with the phone jack, wiring or service. Contact your telephone service provider (charges may apply). I hear other calls while using my headset. •...
  • Page 52 Appendix Troubleshooting light on the headset is off while charging. • Make sure the power and line cords are plugged in correctly and securely. • Make sure that the battery is securely installed in the cordless headset. • Make sure the headset is sitting properly in the base to charge. •...

  • Page 53: Maintenance

    Appendix Maintenance Taking care of your headset • Your cordless headset contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the headset down gently. Save the original packing materials to protect your headset if you ever need to ship it. Avoid water •...

  • Page 54: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 55: Especially About Cordless Headsets

    Appendix Important safety information Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111 1 (866) 288-4268 In Canada, dial Especially about cordless headsets • Privacy: The same features that make a cordless headset convenient create some limitations.

  • Page 56: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information CAUTION • There may be a risk of explosion if you use a wrong type of battery. Use only the supplied rechargeable battery or replacement battery (model BT191665). • Change this product's batteries only in accordance with the instructions and limitations specified in this manual.

  • Page 57: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.
  • Page 58 Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g. police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up.

  • Page 59: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 60: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United www.telephones.att.com States of America, visit or call 1 (800) 222-3111 1 (866) 288-4268 .
  • Page 61 Appendix Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...
  • Page 62 Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; Include a “valid proof of purchase”...

  • Page 63: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Headset base voltage 96Vrms - 127Vrms (AC voltage, 60Hz) Headset base voltage 6VDC @300mA (AC adapter output) 7VDC @300mA Headset voltage 3.2VDC - 4.2VDC Replacement battery 3.7V 240mAH...

  • Page 64: Dect 6.0 Digital Technology

    Sound level protection technology conforms to the current regulations and is used to filter out the loud and high-pitched noises. Encrypted for added security The 64 bit encryption adds an extra layer of security between your TL7910 headset and TL7910 base to keep your conversations private.

  • Page 65: Index

    Index Index Index AC adapter 10, 56 Head band 22–23 Alert tone 4 Headset Answer a call 28 alert tones 4 attachments 18–26 lights 2 operation 27–33 Battery charging 10 registration 34–37 Battery installation 9 ringer 29 Behind the neck band 24–26 Headset base lights 5 Caller ID announce 30 Labels 8...
  • Page 66 Index Index PHONE mode 28–30 Power off 27 Power on 27 Quick reference guide headset 2–4 headset base 5–7 Replace a headset 38 Ringer 29 Speaking volume 31 Technical specifications 56–57 Temporary ringer silencing 30 Troubleshooting 39–45 USB port 6, 15 Voice command 29 Volume control listening volume 31...
  • Page 67 www.telephones.att.com © 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. The Skype name is a trademark of Skype. Microsoft Lync is a registered trademark of Microsoft Corporation. Windows ®...

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