AT&T TL7912 User Manual
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AT&T TL7912 User Manual

Dect 6.0 cordless headset and handset lifter
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TL7912
DECT 6.0 cordless headset
and handset lifter

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Summary of Contents for AT&T TL7912

  • Page 1 User’s manual TL7912 DECT 6.0 cordless headset and handset lifter...
  • Page 2 TL7912 DECT 6.0 Cordless Headset and Handset Lifter. Whether you want to connect directly to your corded telephone, telephone line or computer, you can with the TL7912 headset. Control costs and support your mobile workforce with connectivity to Voice over IP (VoIP) services like Skype Microsoft Lync .

  • Page 3: Serial Number

    Model number: TL7912 Type: DECT 6.0 cordless headset and handset lifter Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the headset base and lifter.
  • Page 4 Check to make sure the headset package includes the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide User’s manual TL7912 TL7912 DECT 6.0 cordless headset DECT 6.0 cordless headset and handset lifter...
  • Page 5 Parts checklist Five earbuds Three over the ear hooks Two over the head bands Behind the neck band USB cable Handset lifter lifter Large lifter pad lifter pad Anti-slip pad Auxiliary ring detector CD-ROM...

  • Page 6: Table Of Contents

    User’s manual TL7912 DECT 6.0 cordless headset and handset lifter Table of contents Getting started Option 3: Connect the headset to a telephone Introduction ........1 wall jack ........21 Quick reference guide - Adjust the corded handset headset ........... 2 audio ..........22...
  • Page 7 Appendix Index ..........72 Adding and registering headsets ........45 Registration options ....45 Register a headset to your TL7912 headset base ....46 Register a headset to an AT&T DECT cordless telephone base ......47 Deregistering headsets .....49 Deregister all headsets from your TL7912 headset base ..........49...

  • Page 8: Getting Started

    Getting started Introduction The TL7912 is a cordless headset and base that allows you to have handsfree phone conversations. The package also comes with the TL7100 handset lifter, making it convenient to answer and end calls right from the headset. It can be used in different ways depending on your needs.

  • Page 9: Quick Reference Guide

    Getting started Getting started Quick reference guide - headset (On/off button and light) Press to make, answer or end a call (pages 39-40). Headset lights light status • On when the headset battery is low and the headset is charging in the headset base. •...
  • Page 10 Getting started Quick reference guide - headset VOL+/VOL- Slide the volume switch to the right or left to adjust the headset ringer volume while in idle mode (page 40), or the listening volume while on a call Earpiece (page 42). FLASH Battery with cover attached...

  • Page 11: Headset Alert Tones

    Getting started Quick reference guide - headset Headset alert tones • One long beep The headset is ready to take your voice command. (You have to install the AT&T Softphone Call Manager before using the voice command feature. For installation and operation instructions of the software, refer to the Installation and Operation Guide which can be found in the CD-ROM in the...

  • Page 12: Quick Reference Guide - Headset Base

    Getting started Quick reference guide - headset base Magnetic charging mount PAIR Place the headset here Use to initiate headset for charging. registration or deregistration. MUTE (light) PC (mode button and light) PHONE (mode button and light) Headset base lights •...
  • Page 13 Getting started Quick reference guide - headset base VOLUME /MICROPHONE Press the volume keys on the side of the headset base to adjust the speaking volume when on a call (page 42). (USB port) Open the port cover to plug in the USB cable for use with PC mode (pages 17-18).
  • Page 14 Getting started Quick reference guide - headset base CORDED PHONE CONNECTION jack (blue dot) This jack is only used to connect the corded phone connection cable (page 15 or 17). TEL WALL JACK (red dot) POWER jack (green dot) Corded handset audio adjust switch Use this switch to adjust the corded handset audio when you have connected the headset base to a corded telephone...

  • Page 15: Quick Reference Guide - Handset Lifter

    Getting started Quick reference guide - handset lifter SENSOR ADJ knob Adjusts the sensitivity of the ring detector (page 28). ADJUST LIFTER knob Adjusts the height of the lifter arm (page 24). Lifter arm Holds the corded telephone handset. Switch hook presser When the CORDED HANDSET CONNECTED switch is set to YES, pressing on the...
  • Page 16 Getting started Quick reference guide - handset lifter RING ON/OFF Press to turn the ring detector on or off. When the ring detector is off, the cordless headset does not ring (page 28). Switch hook presser adjustment knob Adjusts the position of the switch hook presser (page 24).

  • Page 17: Status Light

    Getting started Quick reference guide - handset lifter STATUS light • On when the headset is not in use and the ring detector is turned off. • Flashes slowly when the headset is in use and the ring detector is turned off. Blue •...

  • Page 18: Installation

    Getting started Installation You must install and STOP See pages 12-13 charge the battery before for easy instructions. using the headset. Colored labels The cords have colored labels that guide you to plug them into the correct headset base jacks. The back of the headset base has color-coded dots and the names of the jacks above them that correspond to the colored labels on the cords.

  • Page 19: Battery Installation

    Getting started Battery installation The battery is permanently attached to the battery compartment cover. Do not try to separate them from each other. After installing the battery pack, charge it for at least 15 minutes. You may be able to make and receive short calls. For optimal performance, charge the headset battery for at least three hours before use.

  • Page 20: Headset Base Installation And Battery Charging

    Getting started Headset base installation and battery charging After installing the battery, charge the headset by placing it in the magnetic charging mount as shown below. The light turns on when the headset is charging. Plug the small end of the headset base power adapter into the POWER jack (green dot) at the back of the headset base.

  • Page 21: Headset Base And Handset Lifter Installation

    Getting started Headset base and handset lifter installation Installation options There are three installation options as described below. For Options 1 and 2, the handset lifter works with the cordless headset to provide a complete communication solution for most corded telephones. The lifter raises and lowers its switch hook presser to answer, make and end phone calls.

  • Page 22: Option 1: Connect The Headset To A Corded Phone

    Getting started Headset base and handset lifter installation Option 1: Connect the headset to a corded phone Plug one end of the corded phone connection cable into the CORDED PHONE CONNECTION jack (blue dot) at the back of the headset base. Plug the other end of the corded phone connection cable into the handset jack on the corded phone.
  • Page 23 Getting started Headset base and handset lifter installation Option 1: Connect the headset to a corded phone (cont.) Plug the large end of the headset base power adapter into a power outlet not controlled by a wall switch. Plug the end of the lifter control cable into the LIFTER jack at the back of the headset base.

  • Page 24: Option 2: Connect The Headset To A Corded Phone And Computer

    Getting started Headset base and handset lifter installation Option 2: Connect the headset to a corded phone and computer Plug one end of the corded phone connection cable into the CORDED PHONE CONNECTION jack (blue dot) at the back of the headset base.
  • Page 25 Getting started Headset base and handset lifter installation Option 2: Connect the headset to a corded phone and computer (cont.) Plug the small end of the headset base power adapter to the POWER jack (green dot) on the headset base. Plug the large end of the headset base power adapter into a power outlet not controlled by a wall switch.
  • Page 26 Getting started Headset base and handset lifter installation Option 2: Connect the headset to a corded phone and computer (cont.) After you have installed the AT&T Softphone Call Manager, check to make sure the audio setting is properly configured in your Windows system. If you have installed Skype and/or Microsoft Lync and want to use them with your headset, make sure the audio settings are configured correctly in the programs as well.
  • Page 27 Getting started Headset base and handset lifter installation Option 2: Connect the headset to a corded phone and computer (cont.) b) Audio settings in Skype: Launch the Skype program. Click on Tools, then Options. iii. Click on Audio settings. Make sure AT&T DECT Headset is selected under the speakers and microphone settings.

  • Page 28: Option 3: Connect The Headset To A Telephone Wall Jack

    Getting started Headset base and handset lifter installation Option 3: Connect the headset to a telephone wall jack Make sure the CORDED HANDSET CONNECTED switch on the right side of the headset base is set to NO. Connect the line cords as shown below. Use the included line splitter to connect the headset base and your telephone to the same telephone wall jack.

  • Page 29: Adjust The Corded Handset Audio

    Getting started Headset base and handset lifter installation Adjust the corded handset audio After you have connected the headset base to your corded phone, you may need to adjust the corded handset audio switch at the bottom of the headset base for optimal sound quality.

  • Page 30: Attach The Lifter

    Getting started Headset base and handset lifter installation Attach the lifter 1. To choose where to install the lifter on your telephone, look at the space underneath the corded handset. If there is a speaker, the lifter should be centered over the speaker.

  • Page 31: Adjust The Switch Hook Presser Position

    Getting started Headset base and handset lifter installation Adjust the switch hook presser position Turn the knob to move the switch hook presser until it is lined up with your telephone switch hook. Adjust the height of the lifter arm Turn the ADJUST LIFTER knob to change the height of the lifter arm.

  • Page 32: Lifter Adjustments And Testing

    Getting started Headset base and handset lifter installation Lifter adjustments and testing 1. Make sure that the CORDED HANDSET CONNECTED switch on the headset base is set to YES. 2. Turn the switch hook presser adjustment knob until the switch hook presser is just above the switch hook (see page 24).

  • Page 33: Installation Of Large Lifter Pad (Optional)

    Getting started Headset base and handset lifter installation Installation of large lifter pad (optional) If the small lifter pad cannot hold the corded handset steadily, you can attach a large lifter pad (provided) to enlarge the contact area. 1. Hold the large lifter pad in front of the small lifter pad as shown below.

  • Page 34: About Internal And Auxiliary Ring Detectors

    Getting started About internal and auxiliary ring detectors The internal or auxiliary ring detector detects the telephone ringer and sends a ring tone to the headset earpiece. If you installed the lifter over the top of the corded phone speaker, the internal ring detector will recognize when the phone rings.

  • Page 35: Ring Detector On/Off

    Getting started About internal and auxiliary ring detectors Ring detector on/off When the ring detector detects an incoming call, it sends a ring tone to the headset earpiece. • Press the RING ON/OFF button on the lifter to turn the ring detector on or off.

  • Page 36: Headset Attachments

    Getting started Headset attachments Earbud There are a total of six earbuds provided. One of them has been attached to the headset. They come in three sizes of which there are two types: one normal and one providing a deeper fit. Follow the steps below to change the earbud.

  • Page 37: Over The Ear Hook

    Getting started Headset attachments Over the ear hook There are three ear hooks provided. Choose the size that best fits your need to attach to the headset. Follow the steps below to attach an ear hook to the headset. To position the headset to wear on the left or right ear: •...
  • Page 38 Getting started Headset attachments To attach the ear hook to the headset: Make sure there is no headset attachment, except the earbud, connected to the headset. Insert the earpiece into the ear hook loop, as shown in Figure 3. Press the edge of the ear hook loop towards the earpiece until it clicks into place, as shown in Figure 4.
  • Page 39 Getting started Headset attachments To remove the ear hook from the headset: Hold the headset with one hand. Twist and pull the ear hook with the other hand until it separates from the earpiece.

  • Page 40: Over The Head Band

    Getting started Headset attachments Over the head band There are two over the head bands provided. Choose the one that best fits your need to attach to the headset. Follow the steps below to attach an over the head band to the headset. To attach the head band to the headset: Make sure there is no headset attachment, except the earbud, connected to the headset.
  • Page 41 Getting started Headset attachments To remove the head band from the headset: Hold the headset with one hand and the ear pad with the other hand. Twist and pull the headset until it separates from the ear pad.

  • Page 42: Behind The Neck Band

    Getting started Headset attachments Behind the neck band By default, the ear pad on the neck band is positioned to be worn on the right ear. To attach the headset to the neck band: Make sure there is no headset attachment, except the earbud, connected to the headset.
  • Page 43 Getting started Headset attachments To wear the headset on your left ear: Remove the ear pad and supporting pad from the neck band by carefully pulling them up through the stems at the end of the neck band, as shown in Figure 12. Ear pad Supporting pad Figure 12...
  • Page 44 Getting started Headset attachments To remove the neck band from the headset: Hold the headset with one hand and the ear pad with the other hand. Twist and pull the headset until it separates from the ear pad.

  • Page 45: Headset Operation

    Operation Operation Headset operation Power on/off the headset Power on the headset before use. To power on the headset: • Place the headset in the headset base. -OR- • Press and hold for two seconds. light flashes blue three times and you hear three beeps when it is being powered on.

  • Page 46: Phone Mode

    Operation PHONE mode Make a call To make calls on your home or office telephone line, press PHONE on the headset base for PHONE mode. When the headset base is connected to the corded handset of your telephone with the handset lifter installed: 1.

  • Page 47: End A Call

    Operation PHONE mode End a call When the headset base is connected to the corded handset of your telephone with the handset lifter installed: • Press on the headset to end a call. The switch hook presser pushes down the switch hook and ends the call. When the headset base is connected to a telephone wall jack: •...

  • Page 48: Caller Id Announce

    Operation PHONE mode Caller ID announce The Caller ID Announce feature lets you know who is calling without having to look at the display. You have to install the AT&T Softphone Call Manager on your computer to use the Caller ID announce function. The software is available in the CD-ROM which comes with the package.

  • Page 49: Options While On Calls

    Operation Options while on calls Volume control To adjust the listening volume: • While on a call, slide the volume switch at the top of the headset towards VOL+ or VOL- to adjust the listening volume. To adjust the speaking volume: VOLUME /MICROPHONE on the •...

  • Page 50: Mute

    Operation Options while on calls Mute The mute function turns off the headset microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE/ on the headset to turn off the VOICE headset microphone.

  • Page 51: Switching Between Phone Mode And Pc Mode

    Operation Options while on calls Switching between PHONE mode and PC mode You can switch back and forth between PHONE mode and PC mode while on a call by pressing the corresponding mode button on the headset base. Once selected, the PHONE mode light or the PC mode light flashes twice every three seconds to indicate that line is on hold.

  • Page 52: Appendix

    Option 1: If you have previously deregistered your TL7912 headset from the headset base and want to register it back to the same base or another TL7912 headset base, see page 46. Option 2: You can deregister your TL7912 headset (see page 49) and then register it to an AT&T DECT 6.0 cordless...

  • Page 53: Register A Headset To Your Tl7912 Headset Base

    Appendix Adding and registering headsets Register a headset to your TL7912 headset base Make sure the battery is properly installed in the headset (see page 12). The light flashes slowly in red and blue to indicate the headset is not registered.

  • Page 54: Register A Headset To An At&T Dect Cordless Telephone Base

    Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base You must deregister the headset from the headset base first (see page 49). Make sure the battery is properly installed in the headset (see page 12). The light on the headset flashes slowly in red and blue to indicate the headset is not registered.
  • Page 55 Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base (cont.) It takes about 60 seconds to complete the registration process. light turns red when the headset is registered but not fully charged, or turns blue when it is registered and fully charged. To verify the registration, press the button on the headset and check for a dial tone.

  • Page 56: Deregistering Headsets

    Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all headsets from your TL7912 headset base Press and hold the PAIR button on the headset base (at least 10 seconds) until the MUTE light on the headset base turns on and starts to flash, then release the PAIR button.

  • Page 57: Troubleshooting

    Appendix Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111 1 (866) 288-4268 . In Canada, dial My headset doesn’t work at all. •...
  • Page 58 Appendix Troubleshooting There is no dial tone. • Try all the suggestions above. • Move the cordless headset closer to the headset base. You might have moved out of range. • Make sure that the CORDED HANDSET CONNECTED switch is set properly (page 16, 18 or 21).
  • Page 59 Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • You must use a telephone on the same line to dial out. Once you have dialed the number, you can press to join the call (page 39). •...
  • Page 60 Appendix Troubleshooting I get noise, static, or a weak signal even when I’m near the headset base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
  • Page 61 Appendix Troubleshooting I cannot hear a ring tone from the headset when there is an incoming call. • The headset does not have an external ringer. You can only hear the ring tone when you are wearing the earpiece. • If you have pressed MUTE/VOICE on the headset when it is ringing, it mutes the ring tone of the headset.
  • Page 62 Appendix Troubleshooting I hear other calls while using my headset. • Plug a different telephone into the telephone jack that you are currently using. If you still hear other calls, the problem is probably in your building's wiring or local service. Call your telephone service provider.
  • Page 63 Appendix Troubleshooting I want to use my headset with a different headset base. • You need to deregister the headset from the current headset base (page 49), and then register it to the new headset base (page 46). I cannot answer an incoming call in PC mode. •...
  • Page 64 Appendix Troubleshooting light on the headset is off while charging. • Make sure the power and line cords are plugged in correctly and securely. • Make sure that the battery is securely installed in the cordless headset. • Make sure the headset is sitting properly in the base to charge. •...
  • Page 65 Appendix Troubleshooting When I press on the headset, the handset lifter rises, but the call is not connected or I do not hear a dial tone. • Try all the suggestions above. • When using the handset lifter, make sure the CORDED HANDSET CONNECTED switch on the headset base is set to YES and the telephone line cord is connected to the telephone line jack on the back of the corded phone.
  • Page 66 Appendix Troubleshooting My corded phone is ringing, but my headset is not ringing. • Make sure the CORDED HANDSET CONNECTED switch on the headset base is set to YES. • Make sure that the RING ON/OFF button on the lifter is turned on.
  • Page 67 Appendix Troubleshooting Nothing happens when I move the corded handset audio adjust switch. • When the handset lifter is used, make sure the CORDED HANDSET CONNECTED switch on the headset base is set to YES. Slide the corded handset audio adjust switch at the bottom of the headset base from A to F until you obtain good sound quality.

  • Page 68: Maintenance

    Appendix Maintenance Taking care of your headset • Your cordless headset contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the headset down gently. Save the original packing materials to protect your headset if you ever need to ship it. Avoid water •...

  • Page 69: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

  • Page 70: Especially About Cordless Headsets

    Appendix Important safety information Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111 1 (866) 288-4268 In Canada, dial Especially about cordless headsets • Privacy: The same features that make a cordless headset convenient create some limitations.

  • Page 71: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information CAUTION • There may be a risk of explosion if you use a wrong type of battery. Use only the supplied rechargeable battery or replacement battery (model BT191665). • Change this product's batteries only in accordance with the instructions and limitations specified in this manual.

  • Page 72: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.
  • Page 73 Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g. police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up.

  • Page 74: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 75: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United www.telephones.att.com States of America, visit or call 1 (800) 222-3111 1 (866) 288-4268 .
  • Page 76 Appendix Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...
  • Page 77 Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; Include a “valid proof of purchase”...

  • Page 78: Technical Specifications

    Sound level protection technology conforms to the current regulations and is used to filter out the loud and high-pitched noises. Encrypted for added security The 64 bit encryption adds an extra layer of security between your TL7912 headset and TL7912 base to keep your conversations private.

  • Page 79: Index

    Index Index AC adapter 13, 16, 18, 71 Deregistration 49 Adjust Dial tone 24, 25, 39 corded handset audio 22 DSL 11, 15, 17, 21 height of the lifter arm 24 sensitivity level 28 switch hook presser Earbud 29 position 24 Ear hook 30–32 Alert tones 4 End a call 40...
  • Page 80 Index Index Magnetic charging Sensitivity level 28 mount 5, 13 Small lifter pad 26 Maintenance 61 Speaking volume 42 Mute 43 Status light 10 Switch hook presser 24 Neck band 35–37 Technical specifications 71 Temporary ringer silencing 41 Troubleshooting 50–60 Operating range 71 Over the ear hook 30–32 Over the head band 33–34...
  • Page 81 www.telephones.att.com © 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. The Skype name is a trademark of Skype. Microsoft Lync is a registered trademark of Microsoft Corporation. Windows ®...

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