Check the hardware connections, and make sure the LEDs are behaving as
1
expected. See the Quick Start Guide and
Disconnect and re-connect the power adapter to the WiMAX Modem.
2
If the problem continues, contact your ISP.
3
The Internet connection is slow or intermittent.
The quality of the WiMAX Modem's wireless connection to the base station may be
1
poor. Poor signal reception may be improved by moving the WiMAX Modem away
from thick walls and other obstructions, or to a higher floor in your building.
There may be radio interference caused by nearby electrical devices such as
2
microwave ovens and radio transmitters. Move the WiMAX Modem away or switch
the other devices off. Weather conditions may also affect signal quality.
There might be a lot of traffic on the network. Look at the LEDs, and check
3
1.2.1 on page
information, try closing some programs that use the Internet, especially peer-to-
peer applications.
Disconnect and re-connect the power adapter to the WiMAX Modem.
4
If the problem continues, contact the network administrator or vendor, or try one
5
of the advanced suggestions.
The Internet connection disconnects.
Check your WiMAX link and signal strength using the WiMAX Link and Strength
1
Indicator LEDs on the device.
Contact your ISP if the problem persists.
2
20.4 Phone Calls and VoIP
The telephone port won't work or the telephone lacks a dial tone.
User's Guide
34. If the WiMAX Modem is sending or receiving a lot of
Chapter 20 Troubleshooting
Section 1.2.1 on page
34.
Section
233