Branch Office; Normal Mode; Local Mode; Troubleshoot Branch Office - Avaya 6120 User Manual

Branch Office

This section describes the Branch Office handset which can operate in Normal Mode
or Local Mode.

Normal Mode

In Normal Mode, the handset registers with the Main Office and receives services
from the Main Office. At any time during Normal Mode, you can check local mode
functionality (make and receive calls) by enabling Local Mode and then return to
Normal Mode.

Local Mode

If the WAN connection goes down, the handset loses communication with the Main
Office TPS. The handset then registers with the Branch Office and receives services
from the Branch Office. When in Local Mode,

Troubleshoot Branch Office

When using Branch Office, you can see error messages on your screen. Table 4 lists
error messages and corrective actions.
Table 4
Troubleshoot Branch Office
Display Message
Local Mode
Local Mode
Invalid ID (1)
Local Mode
Invalid ID (2)
Probable Cause
Network problem.
Gatekeeper unable to find end
point from Branch User ID.
Branch User ID not found in
any equipped TN.
displays on the handset.
Local Mode
Actions
Contact local network
administrator if problem
persists.
Notify local network
administrator.
Notify local network
administrator.
Branch Office
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