Motorola DCT6200 User Manual page 38

TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide. This information is to help you
quickly solve a problem. If your problem still exists, contact your service provider.
Problem Possible Solution
The DCT6200 will not Verify that the AC power cord is connected to the DCT6200 and an AC outlet.
power on
If the DCT6200 is connected to a switched outlet on another unit, verify that that unit is
powered on.
Press the
batteries in the remote control may be depleted.
The DCT6200 may have received a software update and may not power on while the new
software is being installed. Try again in a few minutes.
The remote control
Verify that the remote control is in "Cable" mode.
does not work
Verify that there are no obstructions between the remote control and the DCT6200. Aim
the remote control directly at the DCT6200 front panel, not the TV or VCR.
The angle between the remote control and the DCT6200 may be too large. Stand in front
of the DCT6200 and not too far to either side.
Firmly press and release operation keys one at a time.
Try changing channels using the buttons on the DCT6200 front panel.
Check the batteries in the remote control. Install new batteries if needed.
There is no audio
Verify that the
when viewing cable Press
channels
If the DCT6200 audio output is connected to the TV, verify that the
has not been pressed.
If the DCT6200 audio output is connected to a home theater receiver, verify that the
receiver is set to the appropriate input source and the mute button on the receiver has not
been pressed.
Verify that you have the correct cables for the audio ports.
Verify that the audio cables are firmly connected between the DCT6200 and the audio
playback device (TV, receiver, etc.).
There is no audio Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the
from the center programs may only contain left and right stereo audio.
and/or surround
Verify that the SPDIF cable (coaxial or optical) is firmly connected to the DCT6200 and
speakers of a home
the home theater receiver.
theater receiver
connected to the
Verify that the home theater receiver is set to a surround sound audio mode (Dolby
DCT6200
Digital, Dolby Pro Logic II, Dolby Pro Logic).
Verify that the receiver is properly configured to work with all connected speakers.
POWER button on the DCT6200 front panel instead of the remote control. The
MUTE button on the DCT6200 or the remote control has not been pressed.
MUTE on the remote control to restore sound.
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MUTE button on the TV