Q Imaging OptiMOS Series User Manual page 24

Image Tear When Streaming to Disk
Image tears when streaming to either RAM or disk typically means that either the computer hardware or
Solid State Drive specifications are insufficient for the data rates of the optiMOS. Please refer to the QImaging
website for the latest list of minimum computer specifications required for the optiMOS. As for streaming
to disk specifically, a single PCIe SSD should work with the optiMOS as long as it meets the following
requirements:
>600MB/s bandwidth
■
Stable bandwidth regardless of open storage capacity
■
Note: Some drives slow down when they get close to being full
Stable bandwidth when streaming completely non-compressible data
■
Note: Some drives only support the max bandwidth for compressible data
A list of recommended PCIe SSDs is also located on the QImaging website. If your computer specifications
meet the minimum requirements and you are still having issues, please contact QImaging Support.
PVCAM Error Message Appears
If a PVCAM error message appears, please note the message's number code and contact QImaging Support.
Camera Running Too Warm
It is normal for the camera to be slightly warm to the touch while in operation. However, if the camera is more
than slightly warm to the touch (and at least one inch of space has been left around the camera housing),
switch off the camera immediately and contact QImaging Support.
Camera's Fan Does Not Turn
The optiMOS undergoes a boot and configuration process before it can be used in software. This load process
occurs when the camera is first turned on and is indicated with a blink orange "WAIT" LED. During this time,
the camera's fan remains off. When the load is complete, the LED will stop blinking and the camera's fan will
turn on. This should take less than 20 seconds.
If the camera's fan still does not turn on after the blinking LED has stopped, then either the camera is not
receiving the correct power as specified in the requirements or there may be an issue with the fan itself. In this
scenario, please contact QImaging Support.
www.qimaging.com
©2014 QImaging. All rights reserved. QI_OPTIMOS_UM_Rev_A0
optiMOS USER MANUAL
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