Appendix A Tips And Troubleshooting; Basic Troubleshooting - Sonos ZonePlayer 120 User Manual

Multi-room music system
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Tips and Troubleshooting

Basic Troubleshooting

Warning: Under no circumstances should the product be repaired by
anyone other than an authorized Sonos repair center, as this will
invalidate the warranty. Please contact Sonos Customer Support for an
authorized repair center in your area. Do not open the system as there is a
risk of electric shock.
If a problem occurs, you can try the solutions listed in the troubleshooting section. If
you are unable to remedy the problem, please contact the Sonos Customer Support
team and we'll be happy to help.
• Web site
• Visit our Web site at www.sonos.com/support. There you can visit our Fo-
rums, browse our Frequently Asked Questions (FAQ) pages, or request as-
sistance.
• Email: support@sonos.com
• Text-Chat and Phone: www.sonos.com/support/contact
After upgrading to Windows Vista, music doesn't play
After you upgrade from Windows XP to Windows Vista, you may experience
problems playing the music stored on the recently updated computer. To ensure
uninterrupted play, you'll need to re-add the music folders stored on that computer to
your Sonos system.
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