Troubleshooting - Hellenbrand WM1-16M Owner's Manual

PROBLEM
1. Softener fails to regenerate.
2. Softener delivers hard water.
3. Unit uses too much salt.
4. Loss of water pressure.
5. Loss of resin through drain line.
6. Iron in conditioned water.
7A. Excessive water in salt tank.
7B. Salt Water in Service Line
8. Softener fails to draw brine.
9. Control cycles continuously.
10. Drain flows continuously.
11. Air in lines.
GENERAL SERVICE HINTS FOR WATERMATE SERIES METER CONTROL
Problem: Softener delivers hard water
Cause could be that . . . Reserve capacity has been exceeded.
Correction: Check salt dosage requirements and reset program wheel to provide additional reserve.
Cause could be that . . . Program wheel is not rotating with meter output.
Correction: Pull cable out of meter cover and rotate manually. Program wheel must move without binding and clutch must give positive "clicks"
when program wheel strikes regeneration stop. If it does not, replace timer.
Cause could be that . . . Meter is not measuring flow.
Correction: Check output by observing rotation of small gear on front of timer (Note - Program wheel must not be against regeneration stop for
this check).
Each tooth to tooth is approximately 30 gallons. If not performing properly, replace meter.
Note: Make sure cable is inserted properly into both the meter dome and back of timer.
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CAUSE
A. Electrical service to unit has been interrupted.
B. Power failure.
C. Timer motor is defective.
D. Timer is defective.
A. Bypass valve is open.
B. No salt in brine tank.
C. Injectors or screen plugged.
D. Insufficient water flowing into brine tank.
E. Hot water is hard and cold water is soft.
F. Leak at distributor tube.
G. Internal valve leak.
A. Improper salt setting.
B. Excessive water in brine tank.
A. Iron build-up in line to water conditioner.
B. Iron build-up in water conditioner.
C. Inlet of control plugged due to foreign
material broken loose from pipes by recent
work done on plumbing system.
D. Heavy iron build-up, resin will not clean up
and deliver soft water.
A. Air in water system.
B. Distributor tube is defective.
C. Upper distributor is defective.
A. Fouled resin bed.
A. Plugged injector system.
B. Plugged injector system.
C. Foreign material in brine valve.
D. Foreign material in brine line flow
control button. (BLFC)
E. Timer not cycling.
F. Brine tank salt problem.
G. Plugged drain line flow control
A. Drain line flow control is plugged.
B. Injector is plugged.
C. Injector screen plugged.
D. Line pressure is too low.
E. Internal control leak.
G. Salt tank has excess debris.
A. Faulty timer mechanism.
A. Foreign material in control.
B. Internal control leak.
C. Control valve jammed.
D. Weak timer motor.
E. Timer is jammed.
A. Defective air check.
CORRECTION
A. Assure Permanent Electrical Service
(check fuse, plug, pull chain or switch).
B. Reset time of day.
C. Replace timer motor.
D. Replace powerhead.
A. Close bypass valve.
B. Add salt to brine tank and maintain salt level
above water level.
C. Clean or replace injectors and screen.
D. Check brine tank fill time and clean brine
line flow control if plugged.
E. Softener capacity exceeded, flush hot water heater
and set up to regenerate more often.
F. Replace distributor tube if cracked.
Check o-ring and tube pilot.
G. Replace seals and spacer and/or piston.
A. Check salt usage and salt setting.
B. See problem No. 7.
A. Clean line to water conditioner. Install additional
filtering equipment ahead of the conditioner.
Use a resin cleaner with your salt.
B. Clean control valve. Increase frequency of regeneration
& use a resin cleaner with your salt. Install additional
filtering equipment ahead of the conditioner.
C. Remove piston and clean control.
D. Replace resin bed and install additional filtering
equipment ahead of the conditioner.
A. Assure that well system has proper air
elimination control. Check for dry well condition.
B. Replace distributor tube.
C. Replace upper distributor.
A. Check backwash, brine draw and brine tank refill,
increase frequency of regeneration. If unit is
equipped with a low water piston, install a standard
piston. Use a resin cleaner with your salt. Install
additional filtering equipment ahead of softener.
A. Clean or replace injector and screen.
B. Clean injector and replace screen
C. Clean or replace brine valve.
D. Clean brine line flow control.
E. Check timer motor and replace if necessary.
Manually cycle control to make sure none of the
gears are stripped. Replace timer if necessary.
F. Clean brine tank.
G. Clean flow control
A. Clean drain line flow control.
B. Clean or replace injectors.
C. Replace screen.
D. Increase line pressure. Line pressure must be at
least 25 PSI at all times.
E. Change seals and spacers and/or piston assembly.
G. Clean salt tank.
A. Replace timer.
A. Remove piston assembly and inspect bore.
Remove foreign material and check control in
various regeneration positions.
B. Replace seals and/or piston assembly.
C. Replace timer. Check piston and seals and spacers.
D. Replace timer motor.
E. Replace timer.
A. Replace air check tube assembly.