Troubleshooting - Motorola SM56 Quick Start User Manual

1. Obtain the latest software version from your direct modem supplier.
2. Run sm56set.exe and follow the Upgrade Wizard prompts. The upgrade utility retains a
backup of your previous modem version in a folder called \Windows\Motorola\Motbak95. It also
retains the current modem COM port so all communication applications will continue to function
correctly.
Recovering From an Unsuccessful Upgrade (Windows 95/98)
If , after an SM56 upgrade, you have problems with the new driver, you can restore your
previous SM56 software installation as follows. Perform all of the following steps.
1. Open the Control Panel. Select Add/Remove programs.
2. If SM56 Modem is in the list of installed programs, click on SM56 Modem, then Click
Add/Remove to run the un-install program.
3. Open the \Windows\Inf\Other folder. Delete all Motorola INF files that are listed there.
4. Open the Control Panel and determine if the SM56 Modem Control Panel icon is there. If
so, close the Control Panel; open the windows\system folder; and delete the mca.cpl file.
5. Restart the computer.
6. Upon restart, re-install the SM56 modem from the backup directory --
\Windows\Motorola\Motbak95. This will reinstall your previous modem software.
SM56 Software Upgrade Procedure (Windows NT 4.0)
1. Make a backup of your current modem software version -- copy all the files in
\Windows\Motorola\MotsetNT folder.
2. Un-install your current software -- run the SM56 Modem Uninstall from Add/Remove
Programs in the WindowsControl Panel.
3. Delete the Motorola SM56 modem INF files from \Program Files\Inf\Other
4. Restart the computer and perform a complete SM56 modem install (including COM port)
again using the new drivers.
Recovering From an Unsuccessful Upgrade (Windows NT 4.0)
2. Un-install your current software -- run the SM56 Modem Uninstall from Add/Remove
Programs in the Windows Control Panel.
3. Delete the Motorola SM56 modem INF files from \Program Files\Inf\Other.
4. Restart the computer and perform a complete SM56 modem install (including COM port)
again, this time using your previous software version backup files (see Step 1 of NT 4.0 upgrade
procedure).
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Troubleshooting

If there is a problem making or receiving a call or transmitting data, and your communications
application does not explain the problem, check the following list of symptoms and tips.