Appendix C. Solving Problems - IBM VXA-320 User Manual

Appendix C. Solving Problems

This appendix provides information on solving problems. Server problems can be
caused by hardware, software, or user error. You might be able to use the
information in this section to solve problems yourself, or to gather helpful
information you can provide to a service technician.
If, after you attempt the suggested actions in the table, the problem remains, a
hardware failure might be the cause. Contact your IBM service representative.
© Copyright IBM Corp. 2005
Symptom
The tape drive will not accept a
cartridge.
The amber fault LED is lit. (This
means that the tape drive is over
temperature and must cool down
before operations can continue.)
Action
1. Determine whether a cartridge is already loaded.
Press the eject button.
2. Make sure you are using a VXA tape cartridge.
If the tape cartridge that you are attempting to
load is not a VXA tape cartridge, the tape drive
automatically ejects it.
3. Turn off the drive. Wait 10 seconds, then turn the
drive back on.
As the tape drive starts, observe the LED code
sequence on the drive. If the LEDs do not
illuminate, check the power supply and power
cable connection. If the drive completes the
power-on sequence normally but still does not
accept the cartridge, contact IBM technical support.
If power to the drive is interrupted when you
attempted to load a cartridge, the drive detects the
tape when power is restored and then rewinds the
tape. If this is the case, press the eject button,
remove the cartridge, and load the tape cartridge.
1. Wait for the tape drive to cool.
When the drive cools down, LED 4 turns off. Do
not attempt to load a cartridge or perform any
operations during this time. If a tape cartridge is
loaded in the drive, press the eject button to
unload the tape and move it to a cooler
environment.
2. If the tape drive does not cool down on its own,
turn off the drive. Wait a few minutes, then turn
the drive back on.
If Fault LED is still amber after the tape drive
starts, the tape drive might be in an environment
that is too hot. Make sure that the top and rear
ventilation slots are not blocked in the enclosure
and that the drive is not near devices that are
emitting excessive heat.
If you cannot determine the cause of the
over-temperature condition yourself, contact IBM
technical support.
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