Service And Support - 3Com 4200G Datasheet

4
PRODUCT WARRANTY AND OTHER SERVICES
Warranty
Hardware coverage
In-warranty hardware replacement*
Software coverage
Software updates*
Telephone support*
Online Knowledgebase support*
* These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without advance notice.
This offering is not available where prohibited by law. Services are effective at warranty start date, and are enabled with product registration. Customers
receive a user ID with eSupport registration.

SERVICE AND SUPPORT

3Com Global Services offers the resources and talents
of a major corporation plus more than two decades of
experience in resolving network challenges and
delivering business benefits to enterprises around
the world.
Global support with a personalized focus in the local
language helps drive productivity and minimize
expenses. Because 3Com understands both the
technology and the business, we're the partner you
need to maintain your competitive edge and remain
strong.
Additional Service, Support and Training Offerings
3Com Guardian SM Maintenance Service
This service provides comprehensive on-site support and
includes advance hardware replacement, expedited telephone
technical support and software upgrades
3Com Express SM Maintenance Service
This service provides speedy access to 3Com shipment of
advance hardware replacements (including a four-hour
option), expedited telephone technical support and software
upgrades
For additional information, please visit www.3com.com/services
3Com Limited Lifetime Warranty. For as long as the original end user owns the product,
or for five years after 3Com discontinues the of sale of the product, whichever occurs first.
Covers the complete unit including power supply and fan.
Advanced Hardware Replacement of hardware for the duration of the warranty. In the US
48 contiguous states this is same-day ship with next business day delivery when call
received before noon Pacific time. For Canada, Alaska and Hawaii, this is same-day ship
when call received before noon Pacific time. For the rest of the world, it is next-business-
day ship. Actual delivery times may vary depending on customer location. Reasonable
commercial efforts apply.
90 days for media replacement.
Access to releases with incremental software features and bug fixes. For the Switch
4200G, updates are all releases within the licensed 3Com OS software level.
Technical support via phone for 90 days.
Access to online troubleshooting tool for the duration of the warranty.
Network Health Check
An activity-auditing service focused on improving network
performance and productivity
Includes traffic monitoring, utilization analysis, problem
identification, and asset deployment recommendations
Extensive report provides blueprint for action
Network Installation and Implementation Services
Experts set-up and configure equipment and integrate
technologies to maximize functionality and minimize business
disruption
For large and complex sites, implementation services include
personalized configuration, project management, extended
testing and coaching on network administration
Project Management
Provides extra focus and resources that special projects
demand
3Com engineers manage entire process from initial
specifications to post-project review
Using structured methodology, requirements are identified,
projects planned and progress of implementation activities
tracked
3Com University
Self-paced and instructor-led technology and product
courses, plus certification programs
3COM SWITCH 4200G GIGABIT FAMILY