Axis M3027–PVE User Manual page 54

AXIS M3027–PVE Fixed Dome Network Camera
Troubleshooting
No H.264 displayed in the
client
Multicast H.264 only
accessible by local clients
No multicast H.264
displayed in the client
Installation of additional
ActiveX component
restricted or prohibited
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
Video and image problems, general
Image unsatisfactory
Disturbed focus
Motion Detection triggers unexpectedly
Changes in luminance
Storage and disk management problems
Storage disruption
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Configure the Axis product to use a Java applet for updating video images in your browser. Go to
Setup > Live View Config and select Java applet under Default viewer.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer's website.
Modify the settings for your graphics adapter. Refer to the adapter's documentation for more
information.
See Performance Considerations, on page 59.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications, on page 56.
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Set the focus manually by turning the focus ring. See Hardware Overview, on page 5
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.
For information on how to set up a storage disruption alarm, see Events, on page 33.
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