Hardware-Related Problems; Driver Issues; Usb Issues - Native Instruments Guitar Rig Kontrol Hardware Reference Manual

7.2 Hardware-Related Problems

Check the Native Instruments website and the NI Service Center for updates of the
RIG KONTROL driver and more information.

7.2.1 Driver Issues

Make sure that the RIG KONTROL is connected to the computer and open the Driver
Control Panel. See the intro to this chapter on how to find the Control Panel.
If the Control Panel is missing, the driver is most likely not installed at all. In this case,
please re-install the driver as described above.
If all the drop-down menus of the Control Panel are grayed out, the RIG KONTROL is not
recognized by the driver. Something might be wrong with the USB connection, see the
following sections for details.

7.2.2 USB Issues

The RIG KONTROL is a USB 2.0 interface and will not work on a USB 1.0/1.1 port.
Always connect it directly to a USB 2.0 port on your computer. The port needs to fulfill the
minimum power specification for a USB 2.0 port (500 mA). On certain computers, the
USB 2.0 ports do not meet the official USB 2.0 power specification. In this case, you may
see a message, saying that there is not enough power available to operate your device.
The RIG KONTROL may produce crackles or may not work at all.
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If your computer is unable to supply the necessary amount of bus power, try
connecting your RIG KONTROL to a USB 2.0 hub with external power-supply. Avoid
connecting other devices to the hub, as every bus-powered device will diminish the
total amount of power available.
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In case of failures, it is useful to check if RIG KONTROL works if you disconnect any
other USB device from the computer.
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If you are experiencing audio dropouts or other problems that may be related to the
USB connection, try connecting the RIG KONTROL to another USB 2.0 port.
GUITAR RIG KONTROL Hardware Reference – 42