Frequently Asked Questions - Belkin Dual Video Docking Stand User Manual

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions
Q: Where can I find the most up-to-date driver for my Dual Video Docking Stand?
A: www.displaylink.com/support/downloads
Q: What is the speed of the USB ports on the Dual Video Docking Stand?
A: USB 2.0 = 480Mbps
USB 3.0 = 4.8Gbps
Q: The USB 3.0 ports on my Dual Video Docking Stand are consumed; can I
plug a USB 3.0 cable into one of the USB 2.0 ports?
A: Yes; however, the device will operate at USB 2.0 speeds.
Q: I am using a USB 3.0 device connected to the Dual Video Docking Stand,
but the connected device is not operating at USB 3.0 speeds. Why?
A: Ensure that you are plugged into one of the USB 3.0 ports and not a USB
2.0 port.
Q: Why is my smartphone or tablet not charging when connected to the Dual
Video Docking Stand?
A: Confirm you are connected to the 2.1A USB 3.0 Charging Port. If issues
persist, try another cable and then contact your IT administrator.
Q: Why is my cursor missing after switching away from Extended Mode?
A: The OS still has the cursor placed on secondary monitor, as if the
secondary monitor is still connected. Based on the positioning of your
secondary monitor, move your mouse toward the primary (away from where
the secondary monitor was located) to regain access to your cursor. If the
issue persists, reconnect the secondary monitor and place your cursor on
the primary monitor before disconnecting the secondary monitor.
USB 3.0 Dual Video Docking Stand for Ultrabooks and MacBook® Computers
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Q: The Dual Video Docking Stand is not working properly or is unresponsive.
What can I do?
A: If the Docking Stand is not working properly or not at all, check the status in
the Device Manager in the Windows OS. If there is a yellow question mark
or exclamation point
computer is showing one of these icons, then delete the item in Device
Manager, unplug the device, and restart your computer. Then repeat the
installation process.
Q: I have three external monitors (not counting my laptop's display) connected
to the Dual Video Docking Stand. Why am I only seeing two external
displays in Windows System Configuration?
A: The Dual Video Docking Stand only supports two external monitors.
Q: I have an additional USB 3.0 hub connected to one of the USB 3.0 ports on
my Dual Video Docking Stand, but the OS is not recognizing the hub. Why?
A: The Dual Video Docking Stand was not designed for the use of additional
hubs tethered to it; however, try plugging external power into the hub you
connected, and see if the additional hub is recognized.
Q: I am receiving garbled or delayed video on my secondary monitor. What
can I do?
A: Move the video to your primary monitor and see if the issue persists. If
it persists, check your Internet connection. If the issue is only occurring
on your secondary monitor, try another video type (e.g., if VGA, try a
DisplayPort or DVI-D monitor). If the issue persists, contact
your IT administrator.
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, then the drivers are not properly installed. If your