Contacting Customer Service - Cisco Catalyst 4900M Installation Manual

Contacting Customer Service

Contacting Customer Service
Cisco Catalyst 4900M Switch Installation Guide
4-6
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service provider assist you as quickly as possible:
Date you received the switch
•
• Chassis serial number (located on a label on the right of the rear of the
chassis, see Figure
• Type of software and release number
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps you have already taken to isolate and resolve
•
the problem
Chapter 4
4-1)
Troubleshooting the Installation
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