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EN 26
5.
•
Operation Hours. Displays the accumulated total of
operation hours (not the standby hours).
•
Errors (followed by maximal 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see paragraph 5.5).
•
Defect. Module. Here the module that generates the error
is displayed. If there are multiple errors in the buffer, which
are not all generated by a single module, there is probably
another defect. It will then display the message 'Unknown'
here.
•
Reset Error Buffer. When you press the 'OK' button, the
error buffer is reset.
•
Alignments. This will activate the 'Alignments' sub-menu.
•
Dealer Options. Extra features for the dealers.
•
Service Options. Extra features for Service.
•
Initialise NVM. When an NVM was corrupted (or replaced)
in the former EM3 chassis, the microprocessor replaces
the content with default data (to assure that the set can
operate). However, all pre-sets and alignment values are
gone now, and option numbers are also not correct. So,
this was a very drastic way.
In the EM5 chassis, the procedure is implemented in
another way: The moment the processor recognises a
corrupted NVM, an extra line will be added to the SAM
menu: 'Initialise NVM'.
Now, you can do two things (dependent of the service
instructions at that moment):
–
Save the content of the NVM via ComPair for
development analysis, before initialising. This will give
the Philips Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
–
Initialise the NVM (same as in the past, however now it
happens conscious).
•
Store Options. All options are stored when pressing the
'OK'-button
•
Functional Test. All devices are tested via the 'OK' button.
Eventual errors are displayed in the error buffer. The error
buffer is not erased, the content returns when this test is
terminated.
•
Broadcast Info. The purpose of this menu is to debug the
broadcast, NOT the TV. The menu gives an overview of
what is received on the current preset related to Time
extraction, CNI codes, and NexTView transmission.
Following items are displayed:
–
Preset. Shows the preset number.
–
Local. Local date and time from the selected preset.
–
UTC (Coordinated Universal Time). Extracted from the
selected preset.
–
LTO (Local Time Offset). Extracted from the selected
preset.
–
CNI (Country and Network Identification). Extracted
from the current preset (displayed as a four digit
hexadecimal number. The CNI number identifies the
broadcaster.
–
NexTView service (optional). This item gives
information about the type of NexTView service that is
available for the current preset. The possible strings
are:
1. NexTView provider.
2. NexTView data available from preset xx (where xx
is the preset number).
3. No NexTView data available.
–
CNI Linking (optional). 'Link' refers to the connection
between the broadcasted NexTView programme
information and the preset number. The possible
strings are:
1. Data available for preset xx xx xx (where xx xx xx
is a list off all presets for which a CNI link is
available).
2. 'Automatic link' or ' Manual link', depending on
what is read from the broadcast and from the CNI
table in the NVM. 'Automatic' means that the link
has been made based on broadcasted information,
without user-interaction. 'Manual' means that the
user has established this link by selecting a preset
EM5E
Service Modes, Error Codes and Fault Finding
in the pop-up menu that you get after setting a
reminder/recording/lock/watch in EPG. Erase a
wrong 'Manual link' by entering the Manual
Installation menu and (without changing anything)
activate 'Store'.
3. Nothing is shown.
How to navigate
•
In SAM, you can select the menu items with the CURSOR
UP/DOWN key on the RC-transmitter. The selected item
will be highlighted. When not all menu items fit on the
screen, move the CURSOR UP/DOWN key to display the
next/previous menu items.
•
With the CURSOR LEFT/RIGHT keys, it is possible to:
–
(De) activate the selected menu item.
–
Change the value of the selected menu item.
–
Activate the selected submenu.
How to exit SAM
Use one of the following methods:
•
Press the 'MENU' button on the RC-transmitter, or
•
Switch the set to STANDBY (/) via the RC-transmitter, or
•
Press the 'EXIT' button on the DST.
5.2.3
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer. The service technician can than ask the
customer to activate the CSM, in order to identify the status of
the set. Now, the service technician can judge the severity of
the complaint. In many cases, he can advise the customer how
to solve the problem, or he can decide if it is necessary to visit
the customer.
The CSM is a read only mode; therefore, modifications in this
mode are not possible.
How to enter CSM
Use one of the following methods:
•
Press the 'MUTE' button on the RC-transmitter
simultaneously with the 'MENU' button on the TV (top
control) for (at least) 4 seconds.
•
Key in the code '123654' via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to navigate
By means of the 'CURSOR-DOWN/UP' knob on the RC-
transmitter you can navigate through the five menus.
Contents of CSM
Customer Service Menu 1
•
Software version (example: EM5EU1-1.0_01234).
Displays the build in software version. In case of field
problems related to software, software flash-RAM
pos.7006 must be changed by a new one. Do this via
soldering. You will find details of the software versions in
the chapter 'Software Survey' of the 'Product Survey -
Colour Television' publication. This publication is
generated four times a year.
•
Feature Box. The 12NC-number of the build in Feature
Box software
•
Set Type. This information is very helpful for a helpdesk/
workshop as reference for further diagnosis. In this way, it
is not necessary for the customer to look at the rear of the
TV-set.
•
Code 1. Gives the last 5 errors of the error buffer. As soon
as the built-in diagnose software has detected an error the
buffer is adapted. The last occurred error is displayed on
the leftmost position. Each error code is displayed as a 3-
digit number. When less than 10 errors occur, the rest of
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