Troubleshooting - Buffalo TeraStation WSS 5000 User Manual

Troubleshooting

If you can't access your TeraStation:
Typical problems and when you are unable to search using NAS Navigator2 and when the Remote Desktop screen does
not open are described below.
Cause 1. The cables are not connected correctly.
The cables are not physically connected, or there may be a contact defect. Reconnect the AC cable and Ethernet cable
and restart both the computer and TeraStation.
Cause 2. Software running in the background is blocking communication.
Add an exception to your rewall software, or disable the rewall software completely. Turn off any software security suite
that might include a rewall. Try searching again.
Cause 3. Wireless and wired adapters are both enabled.
Disable all adapters except for the LAN adapter connected to the TeraStation.
Cause 4. The LAN cable is defective, or the connection is unstable.
Try changing the hub port or Ethernet cable that you use to connect.
Cause 5. The LAN board, card, or adapter that you are using is defective.
Try changing the LAN board, card, or adapter.
Cause 6. The LAN board or hub transmission mode has not been set.
Change the transmission mode in the LAN board or hub to "10M semi-duplex" or "100M semi-duplex". Some LAN boards
or hubs may be unable to connect to the network correctly when the transmission mode is set to "Auto Negotiation".
Cause 7. A network bridge is installed.
If the network has a network bridge that is not being used, remove it.
Cause 8. You are searching from a different network.
You cannot conduct searches beyond your local network subnet. Connect the TeraStation to the same network subnet
as the computer performing the search.
Cause 9. TCP/IP is not operating correctly.
Reinstall the LAN adapter drivers.
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