IBM BladeCenter HS23 User Manual page 28

• CMOS Battery
On-site Service
At IBM's discretion you will receive CRU service or IBM or your reseller will repair
the failing machine at your location and verify its operation. If required, On-site
Repair is provided, 9 hours per day, Monday through Friday excluding holidays,
NBD response. You must provide a suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean, well lit, and suitable for
the purpose. On-site Service is not available in all countries, and some countries
have kilometer or mileage limitations from an IBM service center. In those locations
where On-site Service is not available, the normal in-country service delivery is
used.
International Warranty Service
International Warranty Service (IWS) is available in selected countries or regions.
The warranty service type and the service level provided in the servicing country
may be different from that provided in the country in which the machine was
purchased.
Under IWS, warranty service will be provided with the prevailing warranty service
type and service level available for the IWS-eligible machine type in the servicing
country, and the warranty period observed will be that of the country in which the
machine was purchased.
To determine the eligibility of your machine and to view a list of countries where
service is available, visit
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2
For more information on IWS, refer to Services Announcement 601-034, dated
September 25, 2001.
Licensing
Programs included with this product are licensed under the terms and conditions of
the License Agreements that are shipped with the system.
Warranty service upgrades
IBM hourly service rate classification
Two
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Licensed Machine Code
IBM Machine Code is licensed for use by a customer on the IBM machine for
which it was provided by IBM under the terms and conditions of the IBM License
Agreement for Machine Code, to enable the machine to function in accordance with
its specifications, and only for the capacity authorized by IBM and acquired by the
IBM Europe, Middle East, and Africa Hardware
Announcement ZG12-0059
IBM is a registered trademark of International Business Machines Corporation 28