Troubleshooting A Novell Implementation - Xerox DocuPrint 4850 NPS Troubleshooting Manual

TROUBLESHOOTING A NOVELL IMPLEMENTATION

Problem
Log message indicates failure
to login and password settings
are correct.
Log message says "Error
finding queue."
Log message says "Netware
PServer <name> not found."
Log message says that there
was an error attaching to the
queue.
3-2
Table 3-1.PSERVER problems (continued)
Probable Cause
A PSERVER with DocuPrint's
PSERVER name is running on
the file server or on another
machine (this could even be
another DocuPrint configured
to use the same PSERVER
name). The file server should
only have a PSERVER
defined with the same name
as the DocuPrint PSERVER,
there should not be an
instance of PSERVER running
under that PSERVER
definition.
Queue not created.
The PSERVER has not been
defined on the file server.
DocuPrint does not have
access to the queue.
XEROX DOCUPRINT 4850/4890 NPS TROUBLESHOOTING GUIDE
Resolution
Stop the PSERVER instance.
At the file server, create the
queue, set up the printer for
the PSERVER and be sure it
will service the appropriate
queue.
Define a PSERVER with the
correct name on the file server
and restart the system.
Ensure that there is a printer
defined for the PSERVER on
the file server and that the
printer is defined to service the
desired queue.