Appendix B Troubleshooting; Troubleshooting Resources; Resolving Issues; The Computer Is Unable To Start Up - HP Laptop User Manual

B Troubleshooting
The following sections are included in this appendix:

Troubleshooting resources

●
Access website links and additional information about the computer through HP Support
Assistant. To access HP Support Assistant on the Start screen, select the HP Support
Assistant app.
NOTE:
additional tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE:
◦
E-mail HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE:
computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
Some checkup and repair tools require an Internet connection. HP also provides
When chat is not available in a particular language, it is available in English.
Use only the AC adapter provided with the computer or one approved by HP for this
Troubleshooting resources 89