Table of Contents
Advertisement
TROUBLESHOOTING
PROBLEM:
Filter life indicator is still red after installing a new filter.
POSSIBLE CAUSES: Filter life indicator was not reset.
SOLUTION:
Perform reset sequence.
PROBLEM:
Slow or uneven water flow.
POSSIBLE CAUSES: The filter has been installed for too long.
SOLUTION:
Recommend replacement of the filter every six months.
Replace the filter.
PROBLEM:
Slow or uneven water flow.
POSSIBLE CAUSES: The filter has become clogged.
SOLUTION:
Replace the filter. Filter may be clogged with captured
contaminants. If problem persists call Moen's PureTouch
Helpline at 1-877-DRINK-H2O (1-877-374-6542.)
PROBLEM:
Electronic display doesn't function.
POSSIBLE CAUSES: Dead battery.
SOLUTION:
Replace battery.
PROBLEM:
Water contains tiny black particles.
POSSIBLE CAUSES: New filters contain activated carbon, which is a harmless black powder.
SOLUTION:
Turn on the faucet and allow the carbon particles to purge
from the filter. Turn off the faucet when the water is clear.
PROBLEM:
Water has a chlorine taste and/or odor present.
POSSIBLE CAUSES: Filter is no longer removing chlorine from the water supply.
SOLUTION:
Replace filter.
PROBLEM:
Water has air bubbles and is cloudy.
POSSIBLE CAUSES: Air in system after installation or filter replacement.
SOLUTION:
Will go away after water runs for a while.
PROBLEM:
Faucet handle is loose.
SOLUTION:
Tighten the Handle Retainer Ring by turning it clockwise.
Care and Maintenance
All that is needed to clean your faucet is a soft damp cloth. Moen does not
recommend the use of scour pads, cleansers or chemicals. The abrasive nature of
these substances could damage the faucet's finish.
15
HELPLINE: 1-877-DRINK-H2O
(1-877-374-6542)
INS412A
Hide quick links:
Advertisement
Table of Contents
